Internet providers in Dayton, OH

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Joshua P | 03-15-2016

I switched to time warner because they offered faster service than AT&T. It offers good stability for most of my devices we can do multiple things at once without it disconnecting many of the connections. That part of my internet is great and they get an automatic 3 stars in the speed and overall department because of that. The downfall and why they haven't earned more stars are in the following areas. They have poor customer service, usually outsourced to foreign people who usually give you a routine of how to powercycle and so forth before they finally send someone to your house AGAIN to fix the lines. I think there are a lot of poor lines in this area. Sometimes, there are short blackouts, but usually it has been fixed within 24 hours so I'm not going to deduct from their overall score.

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St F | 03-15-2016

In the past, Time Warner was actually good. The cable rarely went out and if the internet went out, it would be back in at least an hour. Now, the internet works whenever it feels like it. For the past week or two, the internet will drop for no reason. Oh, they say its an "outage" but when it happens every day or every other day, two to three hours a day, or one time at least eight times before the evening hours, it becomes more obvious that whose ever in charge either doesn't care for customer service or has no idea who to hire to keep services up. To make manners worse, good luck getting a good video stream for any site not named YouTube and Netflix. Add in terrible customer service and dozens of reports from many customers on their billing issues?

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Jennifer Y | 02-24-2016

I was an ATT customer for twenty-five years. We always had good service from them until last year. I called to update/upgrade my service and the CSR sold me a package that I could not have. I could not get the issue resolved so I switched to TWC. I am in the process of switching back to DTV and ATT as a bundle. Once again, ATT has proven that my reasons for leaving the first time were valid. POOR SERVICE! Their pricing and speed are no better or worse than anyone else in the area. Therefore, service is the deal breaker here. Anyone have any suggestions for internet service other than ATT and TWC? I can do without TV, but I have a student and work-from-home husband who depend on high speed, reliable internet service. Again, service being the key.

Was this review helpful? 41 6