Xfinity Reviews

Average Ratings 16 Reviews
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Pro: For internet, can't think of one. Con: For internet, can think of many; see my review below.

In order to get me to switch from ATT, they let the impression that I would have high speeds stand; they did not say that they were selling me only low speeds, and that I would have to pay more if I wanted the high speeds they are famous for. The result? My internet access now is slower than it has ever been, and I long for the simple old days when I could pop right on. Also, nobody, and I mean nobody, told me that the rate I was getting was a temporary thing, and that they would end in 6 months. I think Comcast is a big, greedy, cheating company, and I am going to quit soon, happily paying the termination fee, which is something else nobody thought to mention to me when I paid to have them come here and string cable all over the place. Comcast stands for all that I hate about Corporate America.

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Pro: When not down speed was good. Con: System down for substanial periods of time.

I had comcast since 2007. They do not inform you that the system is down nor give automatic refunds for loss of service. Currently my service has not operated as required for streming for 9 days and. Has been completely down for the last 4 days. No internet for 4 days

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Pro: They activated the cable lines Con: They offered a move it and connect it yourself deal for a $200.00 visa card and then backed out of it. Such bad customer service!!!!!!!! Definitely a learning lesson.

Comcast sucks

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Pro: Don't have a pro Con: Not reliable

I started with comcast/xfinity last Aug 2013. Before I used dsl ATT for internet or clearwire hotspot. For TV I used D-TV since 1998. Because I am relocating, I am at a temp address and decided to go with comcast to see if I liked it. Years ago I had ATT internet cable which worked very well, then they sold to comcast and I discontinue the service because then comcast wanted me to have TV, and a price increase. Now, that I am using their service, I have to say it is the worst. The speed is fast but very jerky. I have the NFL network and I cannot watch a single game without constant pauses. I have complained but no fix. When watching internet TV a lot of the shows will just blackout and say your video will start soon, but never does. For the cost there is nothing good I can say about comcast.

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Pro: speed, price Con: n/a

Great service and the Xfinity tv player app is awesome! GET IT

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Pro: Speed, up-time, pricing, customer servic Con: n/a

My old internet service made it impossible for me to watch shows and movies online, the my bandwidth was never as high as advertised. Verizon's internet service seems to be pretty reliable thus far, I have NO complaints.. Great quality, highly recommended!

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Pro: speed, reliability, low prices Con: None!

We have had Verizon DSL for 5 years and have had no problems in that time. The speed is good, and the prices they offer on their packages is definately worth the money and cheap!

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Pro: Landline phone service Con: Internet is completely unrealiable

Where I live, Fios is not yet available so I am stuck with Verizon's dsl service. I've have some friends in other parts of the US who have Fios and they do not have the amount of complaints I do. I can be in the middle of writing an email or browsing the internet and all of a sudden my connection drops. My suggestion is unless you can get Verizon fios in your area to try, then avoid them.

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Pro: Internet speed and reliability Con: tech support

I've been signed up with Verizon internet for a few months now and the speed is consistent, the service is reliable and I have no complaints. The one issue is the tech support. I called initially when my connection went down. DO NOT BOTHER try resetting your modem and wait at least a couple of hours to see if your connection comes back as the Tech support is no help wat so ever!!!!!!!

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Pro: Fast internet cool mobile app unlimeted Con: Don't look at that bill

Amazing service hands down i'am glad comcast made this

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Pro: Best internet Con: poor customer service

Had problems with connections from 2 different providers, with FIOS, never had connectivity issues except once for faulty wiring in my house, never been booted off the net. Customer service is horrible, talk to machine for 5 to 10 minutes, then when you get connected with an agent, you get transferred around cause no one knows what they are doing and Techs cannot come out the same day, most of the time it is within 5 days, Techs are great when they arrive, but on the phone customer service are uneducated and do not have a clue what to do. Great product service, very very very poor customer service.

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Pro: excellent quality and speed Con: cost

got fios for phone service first because the telephone kept going out. after fios was installed switched to the internet also. so fast and reliable. during the recent hurricane irene all the services kept running like clockwork. very happy with the speed and reliability. looking to add tv services next.

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Pro: Expensive Con: Slow internet / HD lags picture

Expensive. Rates just went up. Supposed to have 25/15 and speed test just revealed 6.67/3.27. That's a big difference. HD picture halts and lags to catch up. DVR recordings don't always play back. Will be half way through a show and then blam.....it stops and goes to the end to delete. This has happened several times. For the price I think it should be a lot better and faster.

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Pro: Great Package Con: Call Center and Billing

I have had Verizon Fios for a year now I've got a phone and Internet package and am looking to upgrade to include tv. Verizon's services and products are great, but the customer service call center and phone billing system puts me off. The customer support can be good if you are put through to the right person!

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Pro: Internet speeds Con: billing and customer support

The fios billing deparment is a nightmare and even wors if you have an issue, good luck getting hold of anyone after 5pm. Even when you do your on hold for 1 hours before you speak to anyone. The only good thing is the quality of the tv picture and the Internet speeds.

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Pro: Super Fast Speeds!! Con: Bad customer service

Had FiOS installed a week ago and I could not be happier! The packages are great value for money and any problems or questions the customer service is great.

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