Time Warner Cable User Reviews

Average Ratings 34 Reviews

Speed

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Reliability

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Pro: Decent Internet & Phone.

Con: Poor value and I dumped the cable

I like the internet and phone. I just did a speed test and got 17.55 mbps download & 1.16 mbps upload speed from my wireless MacBook. I pay $119.75 after all fees and taxes for internet & digital phone only. Very pricey.
I dumped “basic” cable after 3 DVR replacements and multiple customer service issues.
I really have fun when they knock on my door wanting to know who my internet service provider is. I invite them in and show them the 17 HD channels I get for free off an antenna. They keep stopping by, and I keep inviting them in!!!

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Pro: no pros

Con: Speed is not what promised

I bought the ultimate 300 package from Time warner cable and i ran a speed test only to find out that i was only getting 41mbps… i called TWC and they kept making excuses (my laptop wasn’t compatible,it was my modem,it was a land line problem…..). I really dont know if i can get a refund or something in return?

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Pro: None

Con: Lag issues on every game I play, and now internet (facebook, email, so on) takes 5 minutes to load,

For months now there internet sucks, my family uses it for online gaming, and more, had like 7 tech people from them out, and they all say different things and hasn’t even fix the freaking problem. this has been going on in my area for years, and now its far worse, can’t even get on my email, or any page with out taking so much time to load. (this one took 20 minutes) and not to menching not long ago they jacked there prices up! I’m so feed up with them.

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Pro: nothing

Con: everything

Your equipment sucks and so does the bill. All the equipment is refurbished. I’m switching.

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Pro: Options

Con: Reliability

I pay for the 200/20 package which sets me back around 90 a month. I am a freelance programmer and it is vital to get access to my databases in order to work with others. That shouldn’t be a problem with 200/20, right? wrong, I average about 2.4Mb/s down and .8Mb/s up. Absolute trash.

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Pro: Good speediest results

Con: Horrible internet for gaming.

I absolutely hate TWC. Everytime I go on the internet I have to restart my modem because it’s way too slow or just doesn’t load the page up. Overall I rate it a 3/10

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Pro: Makes you stop and think about your life (while the Internet is down)

Con: A lot

Who ever said this internet is good for gaming is full of shit. The connection is constantly being disrupted and expect to receive 30-80% lower than your advertised download speeds. Skyping a potential girl/boyfriend– Discofuckingected. About to chalk up a high K/D match on CoD– discoshittingected.

Customer service randomly gives new unrelated reasons for what is going on without any improvement.

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Pro: none

Con: everything you can think of

Ihave been a customer of brighthouse for 15 yrs at least. Internet cuts out when you need it the most, the cable t.v. is somewhat better, but the reason everyone went to cable was to not have commercials every 5 min. on every channel. I pay 150.00 /mo. for bundled commercials. Also ,it’s a good thing we have cell phones as the phone is in & out a lot. When you call to report the outage they ask if they can contact at your home number, THAT YOU ARE CALLING ABOUT, TO SAY IT’S OUT!!!! SERVICE Was Way Better when they were a small company. Like everyone else on the planet they have the BIG $ CORPORATION $ syndrome, charge the most & give the least & say it’s great! Does anyone really care about their customers concerns anymore?

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Pro: Used to be good service 3 years ago.

Con: Internet too slow,what happened?

I hate Time Warner. When we first signed up my internet was FAST, now its a snail and I am sick of it. I have read all the negative info. re: TW on how they purposely slow us down. They are too BIG for their britches and want to charge EXTRA for FASTER internet. They have nickled and dimed me to death. When they merge with Comcast LOOK OUT!
I think I am going to go to Direct TV, I hear great things about them.:)
Phone always goes out,what if I had to call 911? I am in a rural area and neighbors are either at work or too far away to get help. My Mom is 86.I can’t afford a cell phone. I pay too much for lousey service. The techs on the phone are RUDE and snotty. Maybe 2 out of 10 are ice.

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Pro: Speeds are quick

Con: Customer support

What a joke of a company.
Sucks service from customer support .

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Pro: What Pro?

Con: Obviously their service is awful!

I get 6 Megabits Per Second when I should get 30. I know apparently more than the techs and have been out of networking for more than a decade. The customer service department is a joke, they sent me a letter saying they were changing my plan due to the fact my old plan expired. Well, loyalty to your service is not a joy to see an increase in my bill when the service given has been given several complaints. No discounts when service goes down completely. We are talking weeks of slow service on the internet, constant pixel breakdowns and then a 3 hour please wait on your extremely expensive boxes, reboots did not resolve the problem. But, according to Time Warner, everything is just fine. As long as they get my money they could careless about fixing it. I have news for them, they will not be getting my money for long after this experience.

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Pro: Speed is great!

Con: Customer support

I have never had a problem with Time Warner as an Internet Service Provider and this review is based solely on TW as an ISP. If you are having trouble with the speed, most likely you are using the junky modems/routers they rent out to you. I have used other ISP’s and TW is definitely much faster and if you compare pricing to speed, much cheaper. The worst part is their customer service! The best description would be that they seem very unorganized.

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Pro: its twc

Con: ya its tw

pay for 30-5 speed i get maybe 14-1.4 thay need to fix thare stuff please

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Pro: none

Con: slow ass internet

Time warner f****n sucks man, the wifi is so bad, every time I play online it lags or throws me out the game, piece of s**t service man

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Pro: none

Con: over priced

This don’t pay for what you don’t need is CRAP! They make you bundle stuff you don’t need if you want the lower price. It is BS. I just wanted TV & internet, But I have to bundle the phone and HBO for a lower price and it is still way to high! Then all they have is broken down refurbished equipment. Nothing new and this stuff is junk! High dollar for CRAP! Also, charging $3.00 per box for Cable Guide! Nickel and dime me! I am now looing into Dish. Been a customer for a long time, but enough is enough!

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Pro: Internet speeds are ok

Con: Digital service unpredictable

Many problems with channels unavailable. Customer service is beyond terrible. No appreciation of existing customers. The only way to lower costs is to go with bundling of options you do not want. I’m switching my TV to Direct as of today and my internet as soon as I find a decent alternative

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Pro: Sometimes reliable speed

Con: Everything else

1- Returned HD box to end HD service, yet TWC continued to charge me for 9 months for the service, including $3 lease a month for the remote. Only 50% of that was refunded to me because “the maximum amount of credit we can give you is $150”.
2- For my troubles, I managed to secure a deal for $30 for internet only under the promise of the price never changing in the future. 6 months later the total went up to $36 without notice, and after calling them I found out they started charging me $6 per month lease on the modem (which I had for 3 years now and I was never charged for). I got my own modem. 3 months later, today, the total price suddenly reached $42 again without notice. Customer service first explained via chat this was the end of a “promotional price”, when I told them I had no such a thing, they apologized for the “typo” and admited it was a general price hike for all customers.
3- Customer service is horrible. I caught representative on the phone talking to a co-worker about how she was going to “nip me in the butt” because of my complaints, not realizing I was still on the line.

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Pro: 4

Con: 3

I’m seeing tv commercials $79.99 for the same bundle I’m now paying $190.00. What’s wrong with this picture. Even if after 12 months the premium was doubled it would still be less than I’m now paying.

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Pro: none

Con: Unbelievable problems

I switched to a bundle including cable tv. The remote
was so old the numbers couldn’t be seen, and most
of the buttons did not work. When I try to get favorite
channels, they are out. You have to spend a lot of time
to get them back on. Half the buttons don’t work,
Sometimes it won’t even turn on. I was sent a remote
not even ready to be programmed. The tech could not even program it. I had direct tv for several years with only minor problems. I cannot believe the difference.
When you get a new customer, they should receive decent equipment, a demo, and quick service if it
doesn’t work. They also did not tell me the correct price. What they advertise is only part of it. I am canceling, going back to Direct Tv, and now the internet special they are advertising I am being told they know nothing about. It is only for new customers.
Well, what you advertise should include this.
If these large companies would finally realize we are not stupid, and today have many choices. If you are
a large company, you must give the service of a small company. Time Warner spends billions to get new
customers and then gives you deplorable service.
They need to get their acts to gether. They seem to operate on getting a new customer, and that is the end of their service.

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Pro: get less for more money

Con: jumps up $35 a month without notice

going to shop around for better prices and services. The longer you are a customer the more money they want from you for the same junk that is on tv

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Pro: The company and customer service are so bad it's laughable!

Con: Horrible customer service. My phone and internet rarely work. My tv is so pixelated that you can't watch it.

If I could rate them as zero stars I would. Horrible customer service, horrible tv reception, home phone never works and the internet is out 99.9% of the time! What a joke of a company!!

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Pro: time warner cable internet, SUCKS. am moving just so i can get something else...

Con: time warner cable internet, SUCKS. am moving just so i can get something else...

time warner cable internet, SUCKS. am moving just so i can get something else…

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Pro: Sometimes good

Con: Often slower than expected

Pricey and rude C/S. Back to old AOL days with TWC Internet

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Pro: Good when it works

Con: Bad connection

Internet and Cable TV issues:
This is the second time in the last month I have had issues with this service. The technician who came out last time said the colder weather is causing the problems on my street. He said they are working on it. It improved for a week or 2, but now I am getting less than one MB speed on a promised 20MB package. And now some of my channels are freezing up or lagging on my cable TV. This has been going on for the last week. I called them again on Friday, but no one can come out until Monday. Apparently me not having internet or cable TV service is not a priority for them.

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Pro: reliability, speed

Con: none so far

A lot of other providers offer higher speeds than what you actually get. Time Warner’s advertised speeds have been pretty solid and consistent, and I’ve been with them for over a year now.

Great for streaming media or online gaming

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Pro: Good all round package

Con: initial connection issues

I have been with Time warner now for just over a year and for the first couple of months I was not very impressed due to connection issues.

The customer/tech team were one of the best i’ve dealt with, they had the issue dealt with a few hours later and now I am finally getting the speed and my Internet is reliable.

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Pro: Speed great for gaming

Con: Upload speeds

Having been using Time Warner for a year, my speeds are now at a reliable and top speed. I initally had some issues that was more to do with my area then Time Warner and even though it was frustrating time warner could not have been more helpful in getting the issue fixed.

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Pro: none

Con: its slow and overprised

You charge so much for internet connection that’s slow. That’s why so many people hate time Warner Internet. I don’t blame them. If you don’t drop the price of wide band, nobody is gonna want to get the connection upgrade!!! PLEASE LOWER YOUR PRICES OR MAKE YOUR CONNECTION SPEEDS BETTER!!!

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Pro: None

Con: Snail service

In De Soto Kansas we consistently get 350kb download and 250kb upload speeds. They advertise & we pay for 3+MB speeds. Their service is poor, price is high. They are a monopoly here. Moving to Houston soon — can’t wait to get away from them. If (rather, when) cable dies it will be from self inflicted wounds.

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Pro: no contract commitment

Con: 1st tech not mest up surround connection

We have been with time warner for almost a year now, when we first had the tech come out it took several trips to get it right we had to call into customer service several times to get complete cable and internet service, the tech left a mess in the yard next to were he parked his mini van that was also equipped with children’s car seats. We have lost internet at least six times during this one year. We have a battery back up connected to the modem and cable sit top boxes to prevent power loss to the units. More recently we have been loosing wifi in the house, we continue to get cable tv but lose internet service. We will be taking off work and missing income to schedule an appointment so the cost of the repair is not free, it would be nice just to get it right the first time. Our cost of service is scheduled to double next month, we will defiantly be shopping providers. Our last provider we had for more than 5 years and seldom did we have outages other than satellite outages during bad weather. When calling into customer service we were put on hold more than 2 minutes.

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Pro: speed ,reliabilty

Con: refurbished modems

It works really well where I live. The speed is always on point and reliable. Ive switched out two modems since having the service (1yr) but what do you expect when they give you ‘refurbished’ modems to use

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Pro: Good affordable speed

Con: Some times speed is slow but not always

Great service from customer support and excellent technicians

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Pro: Speedy Install

Con: Speeds not what expected

I ordered my time warner internet package and the tech guy arrived the following day for the installation! Talk about quick service!

The service i’m receiving is great but the one thing I am disappointed with is that the speeds are not as fast as I expected, I have been onto the support team who have been helpful so will hopefully have issue resolved soon.

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Pro: Speeds are quick

Con: Customer support

Fast and reliable service, only problem is customer support not being very quick with responding.

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