Time Warner Cable Reviews

Customer Reviews

Customer Reviews

The Time Warner High Speed Internet user ratings are an average of the customer reviews submitted below.

Please feel free to add your own Time Warner Cable Broadband Internet review.

All user reviews are the opinion of our users and not of Broadband Expert.

Average Ratings
11 Reviews

Speed:3 star rating3 star rating3 star rating3.64 star rating3.64 star rating
Customer Support:3 star rating3 star rating3 star rating3.36 star rating3.36 star rating
Reliability:3 star rating3 star rating3 star rating3.64 star rating3.64 star rating
Value for Money:3 star rating3 star rating3 star rating3.27 star rating3.27 star rating

Overall:3 star rating3 star rating3 star rating3.48 star rating3.48 star rating
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Speed:2 star rating2 star rating2 star rating2 star rating2 star rating
Customer Support:3 star rating3 star rating3 star rating3 star rating3 star rating
Reliability:2 star rating2 star rating2 star rating2 star rating2 star rating
Value for Money:2 star rating2 star rating2 star rating2 star rating2 star rating

Overall:2 star rating2 star rating2.25 star rating2.25 star rating2.25 star rating

Poor Service

Saturday, December 29th, 2012

Pro: Good when it works

Con: Bad connection

Internet and Cable TV issues: This is the second time in the last month I have had issues with this service. The technician who came out last time said the colder weather is causing the problems on my street. He said they are working on it. It improved for a week or 2, but now I am getting less than one MB speed on a promised 20MB package. And now some of my channels are freezing up or lagging on my cable TV. This has been going on for the last week. I called them again on Friday, but no one can come out until Monday. Apparently me not having internet or cable TV service is not a priority for them.

Speed:5 star rating5 star rating5 star rating5 star rating5 star rating
Customer Support:3 star rating3 star rating3 star rating3 star rating3 star rating
Reliability:5 star rating5 star rating5 star rating5 star rating5 star rating
Value for Money:4 star rating4 star rating4 star rating4 star rating4 star rating

Overall:4 star rating4 star rating4 star rating4 star rating4.25 star rating

You get what you see

Sunday, December 16th, 2012

Pro: reliability, speed

Con: none so far

A lot of other providers offer higher speeds than what you actually get. Time Warner's advertised speeds have been pretty solid and consistent, and I've been with them for over a year now. Great for streaming media or online gaming

Speed:5 star rating5 star rating5 star rating5 star rating5 star rating
Customer Support:5 star rating5 star rating5 star rating5 star rating5 star rating
Reliability:5 star rating5 star rating5 star rating5 star rating5 star rating
Value for Money:4 star rating4 star rating4 star rating4 star rating4 star rating

Overall:4 star rating4 star rating4 star rating4 star rating4.75 star rating

Slow start

Friday, June 15th, 2012

Pro: Good all round package

Con: initial connection issues

I have been with Time warner now for just over a year and for the first couple of months I was not very impressed due to connection issues. The customer/tech team were one of the best i've dealt with, they had the issue dealt with a few hours later and now I am finally getting the speed and my Internet is reliable.

Speed:5 star rating5 star rating5 star rating5 star rating5 star rating
Customer Support:5 star rating5 star rating5 star rating5 star rating5 star rating
Reliability:5 star rating5 star rating5 star rating5 star rating5 star rating
Value for Money:5 star rating5 star rating5 star rating5 star rating5 star rating

Overall:5 star rating5 star rating5 star rating5 star rating5 star rating

Good for gamers

Tuesday, June 12th, 2012

Pro: Speed great for gaming

Con: Upload speeds

Having been using Time Warner for a year, my speeds are now at a reliable and top speed. I initally had some issues that was more to do with my area then Time Warner and even though it was frustrating time warner could not have been more helpful in getting the issue fixed.

Speed:1 star rating1 star rating1 star rating1 star rating1 star rating
Customer Support:3 star rating3 star rating3 star rating3 star rating3 star rating
Reliability:2 star rating2 star rating2 star rating2 star rating2 star rating
Value for Money:1 star rating1 star rating1 star rating1 star rating1 star rating

Overall:1 star rating1.75 star rating1.75 star rating1.75 star rating1.75 star rating

overprised

Thursday, October 20th, 2011

Pro: none

Con: its slow and overprised

You charge so much for internet connection that's slow. That's why so many people hate time Warner Internet. I don't blame them. If you don't drop the price of wide band, nobody is gonna want to get the connection upgrade!!! PLEASE LOWER YOUR PRICES OR MAKE YOUR CONNECTION SPEEDS BETTER!!!

Speed:3 star rating3 star rating3 star rating3 star rating3 star rating
Customer Support:3 star rating3 star rating3 star rating3 star rating3 star rating
Reliability:3 star rating3 star rating3 star rating3 star rating3 star rating
Value for Money:3 star rating3 star rating3 star rating3 star rating3 star rating

Overall:3 star rating3 star rating3 star rating3 star rating3 star rating

Time Warner incredibly slow

Wednesday, September 14th, 2011

Pro: None

Con: Snail service

In De Soto Kansas we consistently get 350kb download and 250kb upload speeds. They advertise & we pay for 3+MB speeds. Their service is poor, price is high. They are a monopoly here. Moving to Houston soon -- can't wait to get away from them. If (rather, when) cable dies it will be from self inflicted wounds.

Speed:3 star rating3 star rating3 star rating3 star rating3 star rating
Customer Support:2 star rating2 star rating2 star rating2 star rating2 star rating
Reliability:1 star rating1 star rating1 star rating1 star rating1 star rating
Value for Money:2 star rating2 star rating2 star rating2 star rating2 star rating

Overall:2 star rating2 star rating2 star rating2 star rating2 star rating

Time warner cable delays & outages

Sunday, September 11th, 2011

Pro: no contract commitment

Con: 1st tech not mest up surround connection

We have been with time warner for almost a year now, when we first had the tech come out it took several trips to get it right we had to call into customer service several times to get complete cable and internet service, the tech left a mess in the yard next to were he parked his mini van that was also equipped with children's car seats. We have lost internet at least six times during this one year. We have a battery back up connected to the modem and cable sit top boxes to prevent power loss to the units. More recently we have been loosing wifi in the house, we continue to get cable tv but lose internet service. We will be taking off work and missing income to schedule an appointment so the cost of the repair is not free, it would be nice just to get it right the first time. Our cost of service is scheduled to double next month, we will defiantly be shopping providers. Our last provider we had for more than 5 years and seldom did we have outages other than satellite outages during bad weather. When calling into customer service we were put on hold more than 2 minutes.

Speed:5 star rating5 star rating5 star rating5 star rating5 star rating
Customer Support:2 star rating2 star rating2 star rating2 star rating2 star rating
Reliability:5 star rating5 star rating5 star rating5 star rating5 star rating
Value for Money:3 star rating3 star rating3 star rating3 star rating3 star rating

Overall:3 star rating3 star rating3 star rating3.75 star rating3.75 star rating

TWC

Sunday, September 11th, 2011

Pro: speed ,reliabilty

Con: refurbished modems

It works really well where I live. The speed is always on point and reliable. Ive switched out two modems since having the service (1yr) but what do you expect when they give you 'refurbished' modems to use

Speed:4 star rating4 star rating4 star rating4 star rating4 star rating
Customer Support:4 star rating4 star rating4 star rating4 star rating4 star rating
Reliability:4 star rating4 star rating4 star rating4 star rating4 star rating
Value for Money:4 star rating4 star rating4 star rating4 star rating4 star rating

Overall:4 star rating4 star rating4 star rating4 star rating4 star rating

Great Internet

Saturday, September 10th, 2011

Pro: Good affordable speed

Con: Some times speed is slow but not always

Great service from customer support and excellent technicians

Speed:3 star rating3 star rating3 star rating3 star rating3 star rating
Customer Support:4 star rating4 star rating4 star rating4 star rating4 star rating
Reliability:4 star rating4 star rating4 star rating4 star rating4 star rating
Value for Money:4 star rating4 star rating4 star rating4 star rating4 star rating

Overall:3 star rating3 star rating3 star rating3.75 star rating3.75 star rating

Time Warner package

Sunday, July 31st, 2011

Pro: Speedy Install

Con: Speeds not what expected

I ordered my time warner internet package and the tech guy arrived the following day for the installation! Talk about quick service! The service i'm receiving is great but the one thing I am disappointed with is that the speeds are not as fast as I expected, I have been onto the support team who have been helpful so will hopefully have issue resolved soon.

Speed:4 star rating4 star rating4 star rating4 star rating4 star rating
Customer Support:3 star rating3 star rating3 star rating3 star rating3 star rating
Reliability:4 star rating4 star rating4 star rating4 star rating4 star rating
Value for Money:4 star rating4 star rating4 star rating4 star rating4 star rating

Overall:3 star rating3 star rating3 star rating3.75 star rating3.75 star rating

Time warner cable

Saturday, July 30th, 2011

Pro: Speeds are quick

Con: Customer support

Fast and reliable service, only problem is customer support not being very quick with responding.

Time Warner reviews

Time Warner is a well known name in the United States, but for those that are considering taking out services through this company for the first time a well known name is not generally enough for them to make their decision. Those considering phone, internet, and TV services need to make sure that no matter how well known the company is the services that will be offered are going to be reliable and of high quality. As a prospective customer you will also want to know what the level of customer service is and how quickly the company gets problems and issues sorted out.

If you are considering taking these services out with Time Warner then these are just some of the things that you will want to look into before you make a firm decision. There is a good chance that when you sign up for services with this – or any other – provider you will need to consider a contract for a relatively lengthy period. This is one of the key reasons why you need to do a little digging to find out as much as you can about the suitability of this provider and its services before you make any commitment.

Let Time Warner reviews help

There are ways in which you can find out more about the service and quality offered by Time Warner from those that have already dealt with the company as customers and have tried their various plans and services. The first is to speak to someone that you know who may have had – or may still have – services through Time Warner. However, many people will not personally know someone that is a customer of this provider.

The good news is that there is another option, which is to read up on a range of Time Warner reviews, which are created by past and present customers of the provider and are objective and invaluable in helping you to make a more informed decision. You will find that depending on the length and quality of the review you can find out a huge amount of information about the customer services levels, technical support, quality of services, reliability, and value for money offered by this company.

Get online to view some Time Warner reviews

You should find it very fast, easy and convenient to gain access to a wide range of Time Warner reviews when you use the Internet. Many people will have posted reviews online about this provider, and your job is to dig out these reviews and see what other people thought about the aspects of the service that are important to you. After reading at least several reviews so that you get a balanced opinion you can then make a decision with regards to whether Time Warner and its services are right for your needs.

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