Frontier User Reviews

Average Ratings 65 Reviews

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Pro: service guy comes out within a day

Con: price, customer service bad, service goes out weekly

The speed is fast when it does work, however I’m on the phone with customer service at least once every other week. I was very respectful and still been hung up on numerous times. The reliability of service is the worst i ever seen in a Internet company, service work good for a week after you call then it keeps failing to load any web page no matter if I’m using my phone, tablet, or computer. Services guy said there’s a broken wire that only effects about 20 so its not a priority at this time. I called customer service and ask for a discount i was laughed at and got hang up on.

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Pro: None

Con: You name it!

Its 2016 and i am being held hostage by Frontier (only provider) with their sh***y internet,pay for 6mbps and lucky if i get over 1.7. Customer service reps make you wanna reach thru the phone ( when theirs works) and wrap the phone cord around their necks and choke them out. When asked them about speeds…i asked why should i pay for 6mbps when i only at best get 1.7? Rep says at least you get something!?

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Pro: Still looking

Con: The whole company is a big fat con

Frontier is the ONLY internet provider serving my location or I would have happily moved on a long time ago. Our internet connection is very unreliable. It constantly goes out for long periods of time and when it is up it is slooooow. Calls to the “help desk” are never helpful, you can never speak with a supervisor and technicians do not keep their appointments. I can’t tell you the number of hours I have been on the phone with these people and the outcome is always the same – crappy service and no answers. I would never recommend this company to anyone!

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Pro: They have a name

Con: Service is awful, no help on support

We had Verizon DSL for years, low cost, very reliable, better than satellite options for 7 years. Last summer they took on a large company in our small town. Now we cannot keep a connection or connect more than one device at a time. Upgraded to higher speed, field tech told me they cannot provide the speed.

Complained, was supposed to get bill credit and slight upcharge for higher speed. Bill went up $20/month with no credit. Complained on social media, got instant response saying they would deal with it. No direct contact since then. I have actually contacted my Congressman as we have very few choices in our rural area and they are the only phone provider.

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Pro: None as of yet

Con: Less than quality Internet speed

I only have the option to be on the “Broadband max” plan where I live. This plan is a 6MB plan, my speeds range from 1.40Mb to 2.70Mb. I did some research and found out that their office hub in my town has everyone throttled to 3MB.

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Pro: Its internet

Con: slow speeds. Many outages. Customer support is not often helpful

My internet suffers frequent outages, After a recent repair my connection is much slower, but was told its within norms even though its barely faster than dial up currently. When I call customer service they wont tell me theres a local outage and make me check everything then issue a work order telling me ill have to pay for repairs only to find out a few hours later that it was their outage all along.

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Pro: Good when it is working.

Con: goes out for at least several hours a week.

We have had DSL internet from Frontier for a little over 6 months now. There is not a week yet that we do not lose service for a least a few hours, there have been some weeks that we lose it every day for an hour or two. Twice now we have lost it for long periods of time. The first was about 12 hours in the middle of the day and the second was a little over 36 hours. When we call to complain they say their is outage in our area and there is nothing they can do. They also do not offer any compensation for all the hours they are not able to provide service.
The download speed slows down a lot in the evenings.
The monthly cost would be very reasonable if service was consistent, but since it isn’t it is not really worth the price we pay.

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Pro: it's an internet provider

Con: download and upload speed

The download and upload speeds are both LESS than 1.0. Totally ridiculous!

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Pro: Absolutely ZERO

Con: Everything Frontier "has to offer"

HORRENDOUS company. I warn anyone considering them. If you like calling your provider 2-4 times weekly, having .1 download and .01 Upload on average when you pay for minimum 5mbps, and knowing more about the internet then their employees, then this company is for you. Their customer service is terrible. I’ve come to know the tech squad well as they’re always at my home working on “problems”. I’ve gone through 10+ modems because they can’t find the problem. I could go on and on, If I had any other choice for an internet provider I would go with it, even if it were double the cost. STAY AWAY!!

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Pro: Need fast service

Con: Have to have msg and yesnetwork

I called the company fintier and gave me the right information I need to here I am very unhappy with my tv because the company comcast took the yesnetwork away so call someone else and lower my rate

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Pro: Better than blunt force trauma to the head.

Con: Everything about it is TERRIBLE

Installation tech was rude and incompetent. He had problems with connection speed and left several times. The last time he left he did not inform us that the installation was complete. We setup the modem and the speed is horrible. Dial up service back in the 90’s was faster than this garbage. Customer service is equally rude and useless. Makes me miss our previous provider.

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Pro: Mostly operates

Con: Speed slower than dial up

Reliability continues to decline as does the internet speed. I pay for 6, infrastructure could never do better than 3, actually provisioned for 1.3 but lucky to get 0.24 with around 20% packet loss. Dial up is faster. Download of a one hour TV series (44 minutes perhaps) takes around 14 hours. Many time web ages do not actually load.

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Pro: poor service

Con: still no service

had a appointment set up for aug 12th yet they never showed to hook up my service here it is 2 days later hours of calls & still nothing as I have a child with medical problems & all I hear from them is that’s not no reason to get service .. REALLY !!!! not happy with them

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Pro: None

Con: Worst customer service and slow internet

The worst company ever. They fail to make appointments and reschedule without telling you. Their internet service barely works. They installed mine improperly. Long waits to obtain assistance and rude incompetent workers.

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Pro: Some good customer service

Con: not the speed needed to run any technology in my household

I would strongly recommend not going through these guys for services. personally the service in Ohio are horrendous, the phone representatives are argumentative and curse worse than sailors most of the time, and finally the field techs are unprofessional; wrapping the telephone lines in a trash bag and duct ape are just the start of issues with these guys. Worst service if you live in Ohio and unreliable is an understatement.

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Pro: none

Con: poor customer service

I called to get internet pricing information. The rep gave me blatantly incorrect pricing and blamed a poor phone connection and slow internet connection on her end! Why a phone/internet company would blame a poor phone connection and slow internet is beyond me!! She did not know what “upload speed” meant and spent nearly 5 minutes trying to find it on her system after I explained to her what it was. Her response, “Sorry, we only offer download speeds.”

Frontier, seriously, you need to train your customer service reps. My FIRST EXPERIENCE with your rep was an utter failure. You know the saying about first impressions? She clearly had no business trying to sell your product because she did not even understand what she was selling!

As for pricing, internet pricing was almost exactly the same as the only other competitor in the area, Comcast. Why trade the devil I know for the devil I don’t?

If the reps don’t know their products, they can’t sell it. Frontier, invest in your reps if you want to gain new customers.

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Pro: Bad, no horrendous, customer service

Con: Bad, no horrendous, customer service

I have been billed for a service that i did not request for 6 months, 10 calls and its still being billed. Also failed to give the credit they said they would ($50) for their bad service.

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Pro: None

Con: Connectivity issues, lack of results

I have been streaming Netflix, Hulu, etc. for about 3years. Past 5 months started having connectivity issues. Was told my plan was not designed for streaming even though for years no problems. So then they admit I am in a high demand area. Could take 3 weeks or 3 months to resolve. 5 months later its worse. Past month I can’t even get online to check email. Then was told it was most likely problem outside. Tech sent 3 times, even replaced modem twice. For all the time and money wasted they could have spent that actually resolving the issue. And of course there is no other internet provider in my area. Frontier controls a small part of the county and no one else will service us. Was commonwealth (CTI) 20 years ago then Frontier took over. Had multiple billing issues in the beginning but not many other issues until the past few months. Cannot even get a supervisor when I call. I have seen many reviews regarding the so called high demand area issue. Don’t choose frontier if you have other options.

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Pro: it works every now and again

Con: it says your connected but nothing loads

Every time I come home there is no internet. You can connect to it and it says you have three bars but nothing loads and I cannot download songs or do anything for that matter. I am typing this on my work computer just to show how bad this service really is.

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Pro: Not many

Con: Not enough space

Network architecture is wretched! TV Internet and phone is all delivered through an extremely unreliable, old 2Wire gateway that has very few customization and tuning options. (This device also cannot be replaced with a 3rd party device.) TV service requires custom firewall rules in the gateway which interfere with other Internet services such as a VPN tunnel. Customer service is extremely scripted, extremely knowledgeable and frankly doesn’t care whether you’re issues get resolved or not. If you are somebody who uses your Internet service to work from home or require your own network equipment for work DO NOT even consider this service.

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Pro: Internet Speed

Con: Modem Randomly disconnects from WAN

I have had internet issues for about 2 months now and have had to call once a week to have a tech to come and check everything out and half the time I receive a call from a tech stating either my road is too bad or they fixed “the problem” which is not true. yes my road has potholes on it but where is the freaking six feet of snow. HAVING WORST SERVICE EVER!!

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Pro: none over priced and unreliable

Con: Dileup was far mor reliable NO JOKE

Internet stops working for hours every day utter crap.

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Pro: Nice installer

Con: Bloody awful service

Just paid to increase the speed on the internet connection, and right now, it is actually SLOWER than before the “upgrade”. It was great up until around 3 days after the installation, and it has been getting progressively worse since then. The “techs” whose phones don’t work, by the way, keep saying that we are experiencing a large amount of disconnects. When you ask why, they don’t know. One “tech” actually suggested it is slow because it is snowing out. Really? The worst service I have ever received from an internet company…EVER!

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Pro: Phone and cable are fine.

Con: The internet is Trash and most of these reviews are fake. look at the real ones...http://www.consumeraffairs.com/cell_phones/frontier.html

The internet and phone tecs are completely TRASH!!!!……..but cable and phone is good. But so serious The internet is TRASH I bought the most expensive internet and only got 8 mpbs. Check internet speed at speedtest.net

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Pro: friendly staff

Con: horrible speeds

it’s 2015, i live in the suburbs, 5 minutes from the city. why is the maximum speed i can get at my home 1.2mbps? i called and was told “yeah those speeds are horrible we’ll send someone out to check the line” and when the guy came to check the line he said “i suggest you change providers.” INCREDIBLE. i pay for “up to” 6mbps speeds and am only capable of getting 1. LOVE IT.

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Pro: if you know one please tell me

Con: service, support and reliability also rude customer suupport

The story is to long too tell. Bottom line is my choices are Frontier of Comcast; on a scale of 1-10 (10 best) Frontier is zero, Comcast is -100!

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Pro: none

Con: very slow

We pay for high speed internet, and it’s worse than dial up. I have a lot of college homework to do. Takes along time to open a page, sometimes don’t even open at all. Lose connection.

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Pro: Bill arrives on time

Con: Internet does not work half the time and at nite

Cannot get customer service they keep hanging up on me.

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Pro: They answer the phone

Con: Nothing gets corrected.

Frontier inherited my account, when AT&T bailed out of CT, no issues with them. However, Frontier took over, and it all went to heck in a handbag. Download speeds vary from 7.6 all the way down to .07 megabits. Try to watch a streaming video between 7 and 10 in the evening, and get shut down. Try to use two computers on line, and watch it slow down. Supposed to have had 15 megabites, but don’t. Customer service isn’t, they loose me half way though the call. Promised a tech would stop by, given code to provide tech when arrived, but never showed, When called, told someone must not have booked apt. Then promised a new modem, which also was never delivered. Finally, by the time you work your way though the layers of prompts, the voice quality of their system is so poor, you can hardly understand the tech at the other end.

Still the cheapest one in town, but they need serious work on their system. Why AT&T worked perfectly, and Frontier’s won’t is a mystery to me.

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Pro: only internet in our area

Con: Worst internet and service

We got internet half of the time at best. Constant reboots and a lot of the time it wasn’t good enough to run my computer. After 2 years of dealing with it we finally canceled. They turned it off immediately (wish the service was that fast) but it will take 90 days to get our refund. I think this says it best about the whole service.

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Pro: Used to work

Con: Now it does what it wants

I have the same problem as a few of the people below combined. When Verizon dropped its service and moved to town with cable we were sent to frontier services. It worked fine for possibly a year to a year and a half. Problems started finally with the internet only running at around 3 megs when we pay for 7 megs. They say they guarantee 70% of your speed and that is under 50%. The internet fixed again for about a year with minor problems. As far as last year it has done nothing but provide a spiking average of 3-5 megs, only spiking up to 5 very briefly. This sometimes fixes any where between 11pm – 3am. This is very convenient considering most people are going to bed at this time. The constant calls only warranted the same response I saw below. “You are in an area of high demand, they are performing maintenance.” What “maintenance” requires an entire year and more of your internet being virtually unusable? I agree with if we are “PAYING YOU” 50+ dollars a month for under 10 megs and you only guarantee 70%… what a complete joke that is to start. You need to actually provide what you say you will. Why are these shitty DSL companies getting away with this? What other business allows you to cheat people constantly right out in the open?

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Pro: none

Con: consistently slow

Have been told that the problem is always on my end and that always proves wrong but no fix. My speed is 1/3 of what I am supposed to be getting. Considering a lawsuit.

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Pro: consistent in service

Con: the consistency in service is terrible.

I had Verizon internet which was ok. When it switched over to Frontier I started having a lot of problems. Every time it rains, no internet. Billing issues…trying to make me pay for someone else’s internet. They have cut my service off at least three times in the last 6 months because of their error on my account. Every time I call them, I am shuffled around 6-10 times from person to person. The last time I was on the phone for almost an hour and still nothing was solved. As soon as I can find another provider, I will cancel Frontier.

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Pro: Only service avaiable

Con: Everythingq

Speed is pathetic, had to by my own gateway/ router…the one provided by Frontier does not work,
IP will not remain static.

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Pro: pro: none

Con: con: everthing

these people charged me for the 6mbps for 3 years but had my line throttled down to 1 mbps. when i found out they wouldnt refund the money and even lied that they had done it but the tech admitted that was the reason my internet was so slow. these people are rude and decietful. go with someone else if you can

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Pro: I have an internet connection.

Con: They have a middle finger monopoly.

Over the last 10 years I have been hoodwinked, lied to, misled and now swindled by this outfit. To show up and tell me my land line phone problem is on my side of the SIU and then charge me $85 for doing nothing is the last straw. Despicable!

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Pro: only "game" in town

Con: slow, too expensive, longggggggggggggggggg wait times

Speeds are getting slower the longer Frontier is our provider. Their answer from Frontier is you are too far away from the “hub” and line cannot support faster speed–yet, they state, by paying for a faster service it will improve over the same line and distance–does not make logical sense

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Pro: TV is ok

Con: internet is horrible

We have a Fiber Optic connection and we are close to the central office and we have poor speed and unreliable connections. Sometimes good sometimes bad. Unacceptable. Lack of competition in Gresham leads to poor service. Frontier seems disinterested.

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Pro: Nothing

Con: Basically everything

Frontier is a horrible company. I DO NOT live in a rural area, but I happen to live in a series of a few new duplexes at the end of a street, and Frontier is the only company that even offers internet service where I am at. Frontier is simply buying out other competitors around the area, so they can monopolize the internet service, especially in rural areas. Once Frontier buys out a company, they will take away internet lines, which costs them less money, in turn basically combining people’s lines together. This causes the internet speeds to drastically decrease, because the lines will often be too crowded. Frontier does not give a crap about this, and they will continue to scam people for their money until a new company comes out, which they will probably just buy anyways. People cannot do ANYTHING about this.

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Pro: None that I can think of

Con: inconsistent speeds, choppy service, degraded connection

Frontier took over our DSL service from AT&T at the beginning of the month. Since then the connection speed has degraded to the point you feel you’re in the 56K modem days. Opening a webpage or your browser? Latency is pathetic now, expect to stare at the screen for 5-15 seconds while you wait for your “hi-speed dsl” to connect. Upload speeds? They average 0.41 Mbps now. Down loads? 4.33. And you would hope that at least your service was consistent, but it isn’t. Now trying to use Hulu or Netflix with our wireless in the house is a frustrating chore, we’re getting to the point we don’t even bother. Call Frontier? They’re blissfully unaware of any issue and nastily deny they’ve throttled back the speeds for their customers. AT&T was at least fast and reliable, Frontier? Comcast Cable should send Frontier a Christmas card for all the customers they’ll be getting in Connecticut.

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Pro: None

Con: All around horrible company

I signed up last Saturday In that time I was promised 15Mbps D 5Mbps U, I an getting 0.1 Mbps D and 11Mbps U with a ping of 11 – 100 On avg. Also my phone service is crappy (lots of static on the lines.) Nothing is working Yahoo mail won’t even load. WTF is that? Today I called and they said I was disconnected, Why I said the rep had no idea why he put me on hold then 2 minutes later I get transferred to an other rep whom had no Idea I was waiting on some one else. This company needs to be shut down, and put out of business and a class action law suit brought to them. I could put a whole lot more here, But I won’t …. For now.

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Pro: None

Con: Slow to none

Crap, I quit. I can go to the library, check my email, and get home before frontier connects.

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Pro: Good Service

Con: Cost

We have been with Frontier since 2006 and have never had a problem they couldn’t fix within a short period of time. The people in customer service have all been pleasant. Can’t remember if I have ever called Tech Support. My only concern is the price. We pay $270.00 a month for the phone, internet & Dish.
We have two boxes for cable and have everything they offer (except the Hopper & Playboy Channel). I still feel this is high compared to the competition but the others have terrible customer service so guess that is what I am paying for. Just don’t know what to do. Make the dollar is all that seems to be the most important in todays world.

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Pro: None

Con: EvertThing

The internet is HORRIBLE! On xbox it takes like 10 minutes for a game to load in! (Black ops 2) I got in the game and I’m lagging to bad! GUESS WHAT?!!!? 1freaking bar! Plz make your internet connection faster on commercials there always saying this is the best *country* services out there it’s not! It SUCKS! Do not get frontier no matter what!

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Pro: Field Tech - Great !

Con: back talking phone rep

Called about an issue we were having and the phone rep got a bad attitude with me. So I asked about discontinuing service- she did it again- said I could because I was locked in a contract which renewed automatically in March 2014 ! OH? She said I should have read page 3 that came with my bill? Really? The average American looks at PAGE ONE- not the other wasted pages of government regulations and such. Bet you $109.00 (cost to end contract) that the renewal notice is in such tiny print you can’t read it anyway ! So- it you don’t contact Frontier, they automatically renew your contract to lock you in ! It’s always about the $$$$$$$ and not the SERVICE. Just saying………

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Pro: service advisers are in the USA

Con: shut down almost every weekend for 8 months

I had Frontier for years, phone and Internet. Phone was fine. The past 8 months I lost computer connection every weekend, often from Thursday night until Sunday night. I call service at least 6 times. I was told I had to reconfigure all my connections; told it had to be my problem and not theirs because they had no other problems in my area; told to dump all my emails; sent a new modem (no change); told I needed a new computer (eventually got one–no change); finally got a service person who sent someone out and that seemed to work–he said the error was theirs, on the outside of the house. But the past week they cut off my service totally twice, saying I requested it–no, I didn’t. As of today I have Comcast, at a big bundling savings.

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Pro: the bill always arrives on time.

Con: unreliable is an understatement

My connection speed, according to frontiers own speed test, is 0.05mps. This makes Netflix, hulu,et al useless. My wife, a school teacher, has to spend extra hours at the school to do work she should be able to do from home but can’t due to lack of connection speed. Any rating I could give these guys would have to involve negative numbers. I’m told, since January, they’re working on it.

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Pro: they are consistant

Con: they are consistantly bad

My connection speed is 0.07 mps. When I call about it they say it’s a hardware issue with frontier but said hardware never gets upgraded. They tell me there are too many ppl using internet in my area, but I’m way out in the country and there are fewer than 200 ppl within a square mile of me. Frontier internet = crap.

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Pro: None

Con: Everything about it!

The internet is slow (below what is considered DSL speeds), the customer service is bad, and the price is absurd for what I’m getting.

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Pro: i am not for it

Con: con

this is terrible, it won’t log on half the time and it freezes up, I have tried everything they tell me to do and it doesn’t help..i might as well give up the dsl as it isn’t any faster because of the internt doing what it does…. so I am thinking of just getting rid of it, as I done without it before all the rage of the computer, and I can do it again I think if everybody got off of it them-n maybe they would do something about it… I have heard some people have been complaining for 4 or more years so that shows u that frontier does not care in the least about the happiness of their customers…

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Pro: patient

Con: same old excuses

We get our tv over the internet, which frequently drops service or freezes up. This is very frustrating in the middle of a show or movie. I called Frontier tech support and she was very patient and kept trying things to help. She was not very Mac-savvy. The modem firmware was updated, which I think should be done on either an automatic or regular basis, instead of only when you call in and complain. Frontier has been saying for 6 years that we have “network issues because we are located in an area of high demand”. If this is so, why are they not dealing with it instead of just giving us the same excuse? We are 5 miles from an area of 150,000 people, so it isn’t like we are in the middle of nowhere. What does it take for Frontier to get adequate equipment installed to service the people they are so willing to take significant payments from? That is my chief complaint.

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Pro: THEIR SYSTEM IS EASY TO INSTALL AND USE

Con: THEIR PACKAGE (PHONE + INTERNET) PRICE IS TOO HIGH - LACK OF COMPETITION

WE LIVE IN A SEMI-RURAL AREA, WITHOUT NUMEROUS PROVIDER OPTIONS. HOWEVER; EXCEPT FOR MONTHLY COST, EVERYTHING ELSE HAS BEEN SATISFACTORY. THE TECH-SERVICE WAS VERY GOOD, THE ONE TIME IN THE 2 YEARS WE NEEDED THEM, PATIENT, TALKING US THROUGH THE SOLUTION OVER THE PHONE, AND FRONTIER’S STAFF ON THE PHONE HAS ALWAYS BEEN RESPONSIVE AND PLEASANT. WE (3 IN OUR FAMILY) ARE NOT VERY DEMANDING OF THE INTERNET SPEED, AND IT HAS NEVER CAUSED US MUCH FRUSTRATION. I WOULD DESCRIBE US AS LOW VOLUME, UNSOPHISTICATED USERS. OUR CONTRACT IS ENDING, AND WE ARE LOOKING AT OTHER OPTIONS, ONLY BECAUSE OF THE COST.

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Pro: There are alternatives.

Con: Arrogance.

They arbitrarily eliminated MLB Network (are we no longer in America?), the search function hasn’t worked this year. Call Customer Service, spend 26 minutes on hold, receive no answers or satisfaction.

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Pro: Very limited access area

Con: Weather can be a problem at any time

Have had problems from day 1. It took 4 appointments to get the installer to my home to first install the brackets for the satellite. After that the dish was installed and the bracing for the lock down of the frame was never tighten down. This caused a loss of service. The next trip to my house got this supposedly fixed. After a short time again the dish blew over because the original installer failed to install the mounting brackets in a triangular arrangement like they should have been. With all of these problems and being told we would be given invoice breaks for all our problems. We had to call twice to get the promised invoice applied. In conclusion I have missed over 12 hours of work for the amount of time to fix all of the problems because of the lack of training of the people involved in the installation process.

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Pro: nothing

Con: poor rude customer service, slow speed internet, high price for the poor quality services,

I was offline 3 months (they said I owed too much on my bill) When my bill was paid they said I should have been online all along and they didnt know I was turned off? Months later Im offline again, they say its a line problem- takes them 10 days to show up…Poor customer service, got the runaround, lied to, waited for people who didnt show up, etc. Service sucks all around but no one else affordable in this area, yet/

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Pro: decent speed, price

Con: none

I’m skeptical about a lot of the reviews on here… I’ve been with frontier for a couple of years now and I am VERY happy with the service. Great customer service, fast reliable speeds, and a good price tag.. what else do you want?

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Pro: NOTHING

Con: Service is AWFUL,

Frontier is the WORST company… They demand high prices for the worst service knowing that they have the market in many areas.. I cant wait till another company moves in and gives them a run for the money… I know SEVERAL that will leave them and go with someone who can offer better service. The staff when you get a hold of them are RUDE!!! You call about your service and get the run around…….

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Overall

Pro: my contract ends in 6 months

Con: way too many to list here

They say “There’s fast and then there’s Frontier Fast”, but there is nothing fast about Frontier’s horror show they call internet. Not only do they not hit anywhere close to the speeds they say you are getting, the consistency of the speeds is terrible. My net will be at 2mbps at 3:00 am when no one else in my area is not using it, but at 5:00 pm when people are actually awake, forget about it. The speeds might hit .5mbps if you’re lucky. Every time you call them to tell them what is going on (put these guys in speed-dial; you’ll be calling them alot) , they always say (at least since 2010) that they are working to get some people off the server in my area because of overcrowding and that they will send someone to my house to fix the issues. Someone comes, but nothing happens. They are a terrible, unreliable, slow company who needs to leave the world. If you live in the boondocks like I do, you might want to brace yourself for your internet options, because they will probably be Frontier and DirecTV. Do not choose Frontier- you will be throwing money ($50) or so a month for dial-up speeds. Go with something else.

Speed

Customer Support

Reliability

Value for Money

Overall

Pro: some support people are nice

Con: too many to list in this space

After several years of exellent service from Verizon we were forced over to Frontier. Previously download speed was at least 5Mbps, now I’m being told the max I can get is 3Mbps, and it is never close to that. I’m paying for their “MAX” speed and it is slower than the mid-price speed I had before. I’ve had to call in at least monthly for 5 months now because of billing problems and slow speeds. Last month I swear the techs reduced my speed even more because I was barely getting 1Mbps. This is after YEARS of at least 3.5 or 4 with Verizon and never calling in. Frontier staff refuse to tell me why the line is now only able to handle 3Mbps when I was told by a tech my line speed is higher – and when I try to escalate the call to get an answer the support staff become snotty and say ‘maybe’ someone will get back to me – and of course no one does.

Frontier is a terrible company – they make promises and lie to customers and tinker with speeds – they say they are “working on the line”. For how many months? I work in technology and I know lies when I hear them.

If you do not have to switch to them, DON’T!

Speed

Customer Support

Reliability

Value for Money

Overall

Pro: Nice staff

Con: everything else

Overpaying for terrible service, it drops every few minutes it seems. Can’t watch netflix, web pages take 10x longer to load than they should, paying for “high speed” but download and upload speeds are comparable to dial up speed. Overall, I am very unhappy with this service and it angers me to know I’m 3 months into a 2 year contract with them. If you can avoid Frontier, do so at all costs unless you want to deal with excessive migraines from all the stress you will endure from putting up with slow, unreliable service.

Speed

Customer Support

Reliability

Value for Money

Overall

Pro: None

Con: Everything

I have been trying to sign up an account with these guys for over a week now and they are horrible when it comes to scheduling and customer service.

I had them scheduled for a MOnday morning install and they never showed up or called to to let me know they were not coming, I ebded up paying a tech to stand by for 7 hours at 45 bucks for nothing.

When I called customer service to get things squared away I was “accidently” disconnected twice, then I spoke witht he manager who put me on hold for over a half hour. She finally came back and said the techs they deployed couldn’t find the place, this is B.S. becuase I had my tech standing by outside waiting for them and saw there truck dirve by as he tried to flag them down… they didn’t stop or slow down.

Stay far away from these guys if you have other options. Customer service is worse than any other customer service I have ever experienced. I would rather deal with an overseas call center then these morons.

Speed

Customer Support

Reliability

Value for Money

Overall

Pro: Is there any???

Con: Speed & service

I pay $50.00 for internet & $45.00 for Phone basic package for a business.
I’ve run speed tests and get anywhere from .78Mbps -1.4 & upload of .20 – .41
I don’t dare try and watch A Utube video until it completely downloads
Keep getting dropped anywhere from a few minutes to 2 days.I call & get no real answer and they can’t or will not tell me when it’ll work again.I’ve written emails ,talked to regional president local guys and still horrible service.Frontier has the market here for land lines and there is no compitition so I’m stuck.They give the same old lines” we are sorry & we’re working on it” . They would send out a tech but that will not do anything about their equipment that they blame on Verizon because it is old.When Frontier was Verizon I never had any problems they all started after Frontier bought Verizon. As soon as there is another service that is available I will gladly say I’m out of here

Speed

Customer Support

Reliability

Value for Money

Overall

Pro: Better than Dial up

Con: Speed and price are a 10 years old

Moved to a rural area where the Frontier is the only ISP. I was paying $50 a month for 25mb download speeds and with frontier I pay $30 a month for 3 mbs. It has gotten better but for a while i could not get over 1 mbs which most modern online applications demand higher speeds. They need to update network backbone and bring higher speeds to the end users. But until another company comes into the area I live i do not seem them lowering prices or faster speeds.

Speed

Customer Support

Reliability

Value for Money

Overall

Pro: Fast Internet for cheap price

Con: Network repair needed

There have not been too many problems with Frontier, although in my area they are needing to do some work on the network the tech guys are extremly helpful and know what they are doing.

The speeds have still be pretty good and would look to stay with Frontier once all the work has been done!

Speed

Customer Support

Reliability

Value for Money

Overall

Pro: Fast and reliable

Con: Slow connections

I have had no issues with Frontier, their service is fast and reliable and the customer support team come across very friendly.

There are sometime slow internet connection speeds, but not that frequent enough to worry about.

Good packages for good value for money.

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