Frontier Reviews

Average Ratings 21 Reviews
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Pro: Field Tech - Great ! Con: back talking phone rep

Called about an issue we were having and the phone rep got a bad attitude with me. So I asked about discontinuing service- she did it again- said I could because I was locked in a contract which renewed automatically in March 2014 ! OH? She said I should have read page 3 that came with my bill? Really? The average American looks at PAGE ONE- not the other wasted pages of government regulations and such. Bet you $109.00 (cost to end contract) that the renewal notice is in such tiny print you can't read it anyway ! So- it you don't contact Frontier, they automatically renew your contract to lock you in ! It's always about the $$$$$$$ and not the SERVICE. Just saying.........

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Pro: service advisers are in the USA Con: shut down almost every weekend for 8 months

I had Frontier for years, phone and Internet. Phone was fine. The past 8 months I lost computer connection every weekend, often from Thursday night until Sunday night. I call service at least 6 times. I was told I had to reconfigure all my connections; told it had to be my problem and not theirs because they had no other problems in my area; told to dump all my emails; sent a new modem (no change); told I needed a new computer (eventually got one--no change); finally got a service person who sent someone out and that seemed to work--he said the error was theirs, on the outside of the house. But the past week they cut off my service totally twice, saying I requested it--no, I didn't. As of today I have Comcast, at a big bundling savings.

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Pro: the bill always arrives on time. Con: unreliable is an understatement

My connection speed, according to frontiers own speed test, is 0.05mps. This makes Netflix, hulu,et al useless. My wife, a school teacher, has to spend extra hours at the school to do work she should be able to do from home but can't due to lack of connection speed. Any rating I could give these guys would have to involve negative numbers. I'm told, since January, they're working on it.

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Pro: they are consistant Con: they are consistantly bad

My connection speed is 0.07 mps. When I call about it they say it's a hardware issue with frontier but said hardware never gets upgraded. They tell me there are too many ppl using internet in my area, but I'm way out in the country and there are fewer than 200 ppl within a square mile of me. Frontier internet = crap.

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Pro: None Con: Everything about it!

The internet is slow (below what is considered DSL speeds), the customer service is bad, and the price is absurd for what I'm getting.

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Pro: i am not for it Con: con

this is terrible, it won't log on half the time and it freezes up, I have tried everything they tell me to do and it doesn't help..i might as well give up the dsl as it isn't any faster because of the internt doing what it does.... so I am thinking of just getting rid of it, as I done without it before all the rage of the computer, and I can do it again I think if everybody got off of it them-n maybe they would do something about it... I have heard some people have been complaining for 4 or more years so that shows u that frontier does not care in the least about the happiness of their customers...

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Pro: patient Con: same old excuses

We get our tv over the internet, which frequently drops service or freezes up. This is very frustrating in the middle of a show or movie. I called Frontier tech support and she was very patient and kept trying things to help. She was not very Mac-savvy. The modem firmware was updated, which I think should be done on either an automatic or regular basis, instead of only when you call in and complain. Frontier has been saying for 6 years that we have "network issues because we are located in an area of high demand". If this is so, why are they not dealing with it instead of just giving us the same excuse? We are 5 miles from an area of 150,000 people, so it isn't like we are in the middle of nowhere. What does it take for Frontier to get adequate equipment installed to service the people they are so willing to take significant payments from? That is my chief complaint.

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Pro: THEIR SYSTEM IS EASY TO INSTALL AND USE Con: THEIR PACKAGE (PHONE + INTERNET) PRICE IS TOO HIGH - LACK OF COMPETITION

WE LIVE IN A SEMI-RURAL AREA, WITHOUT NUMEROUS PROVIDER OPTIONS. HOWEVER; EXCEPT FOR MONTHLY COST, EVERYTHING ELSE HAS BEEN SATISFACTORY. THE TECH-SERVICE WAS VERY GOOD, THE ONE TIME IN THE 2 YEARS WE NEEDED THEM, PATIENT, TALKING US THROUGH THE SOLUTION OVER THE PHONE, AND FRONTIER'S STAFF ON THE PHONE HAS ALWAYS BEEN RESPONSIVE AND PLEASANT. WE (3 IN OUR FAMILY) ARE NOT VERY DEMANDING OF THE INTERNET SPEED, AND IT HAS NEVER CAUSED US MUCH FRUSTRATION. I WOULD DESCRIBE US AS LOW VOLUME, UNSOPHISTICATED USERS. OUR CONTRACT IS ENDING, AND WE ARE LOOKING AT OTHER OPTIONS, ONLY BECAUSE OF THE COST.

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Pro: There are alternatives. Con: Arrogance.

They arbitrarily eliminated MLB Network (are we no longer in America?), the search function hasn't worked this year. Call Customer Service, spend 26 minutes on hold, receive no answers or satisfaction.

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Pro: Very limited access area Con: Weather can be a problem at any time

Have had problems from day 1. It took 4 appointments to get the installer to my home to first install the brackets for the satellite. After that the dish was installed and the bracing for the lock down of the frame was never tighten down. This caused a loss of service. The next trip to my house got this supposedly fixed. After a short time again the dish blew over because the original installer failed to install the mounting brackets in a triangular arrangement like they should have been. With all of these problems and being told we would be given invoice breaks for all our problems. We had to call twice to get the promised invoice applied. In conclusion I have missed over 12 hours of work for the amount of time to fix all of the problems because of the lack of training of the people involved in the installation process.

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Pro: nothing Con: poor rude customer service, slow speed internet, high price for the poor quality services,

I was offline 3 months (they said I owed too much on my bill) When my bill was paid they said I should have been online all along and they didnt know I was turned off? Months later Im offline again, they say its a line problem- takes them 10 days to show up...Poor customer service, got the runaround, lied to, waited for people who didnt show up, etc. Service sucks all around but no one else affordable in this area, yet/

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Pro: decent speed, price Con: none

I'm skeptical about a lot of the reviews on here... I've been with frontier for a couple of years now and I am VERY happy with the service. Great customer service, fast reliable speeds, and a good price tag.. what else do you want?

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Pro: NOTHING Con: Service is AWFUL,

Frontier is the WORST company... They demand high prices for the worst service knowing that they have the market in many areas.. I cant wait till another company moves in and gives them a run for the money... I know SEVERAL that will leave them and go with someone who can offer better service. The staff when you get a hold of them are RUDE!!! You call about your service and get the run around.......

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Pro: my contract ends in 6 months Con: way too many to list here

They say "There's fast and then there's Frontier Fast", but there is nothing fast about Frontier's horror show they call internet. Not only do they not hit anywhere close to the speeds they say you are getting, the consistency of the speeds is terrible. My net will be at 2mbps at 3:00 am when no one else in my area is not using it, but at 5:00 pm when people are actually awake, forget about it. The speeds might hit .5mbps if you're lucky. Every time you call them to tell them what is going on (put these guys in speed-dial; you'll be calling them alot) , they always say (at least since 2010) that they are working to get some people off the server in my area because of overcrowding and that they will send someone to my house to fix the issues. Someone comes, but nothing happens. They are a terrible, unreliable, slow company who needs to leave the world. If you live in the boondocks like I do, you might want to brace yourself for your internet options, because they will probably be Frontier and DirecTV. Do not choose Frontier- you will be throwing money ($50) or so a month for dial-up speeds. Go with something else.

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Pro: some support people are nice Con: too many to list in this space

After several years of exellent service from Verizon we were forced over to Frontier. Previously download speed was at least 5Mbps, now I'm being told the max I can get is 3Mbps, and it is never close to that. I'm paying for their "MAX" speed and it is slower than the mid-price speed I had before. I've had to call in at least monthly for 5 months now because of billing problems and slow speeds. Last month I swear the techs reduced my speed even more because I was barely getting 1Mbps. This is after YEARS of at least 3.5 or 4 with Verizon and never calling in. Frontier staff refuse to tell me why the line is now only able to handle 3Mbps when I was told by a tech my line speed is higher - and when I try to escalate the call to get an answer the support staff become snotty and say 'maybe' someone will get back to me - and of course no one does. Frontier is a terrible company - they make promises and lie to customers and tinker with speeds - they say they are "working on the line". For how many months? I work in technology and I know lies when I hear them. If you do not have to switch to them, DON'T!

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Pro: Nice staff Con: everything else

Overpaying for terrible service, it drops every few minutes it seems. Can't watch netflix, web pages take 10x longer to load than they should, paying for "high speed" but download and upload speeds are comparable to dial up speed. Overall, I am very unhappy with this service and it angers me to know I'm 3 months into a 2 year contract with them. If you can avoid Frontier, do so at all costs unless you want to deal with excessive migraines from all the stress you will endure from putting up with slow, unreliable service.

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Pro: None Con: Everything

I have been trying to sign up an account with these guys for over a week now and they are horrible when it comes to scheduling and customer service. I had them scheduled for a MOnday morning install and they never showed up or called to to let me know they were not coming, I ebded up paying a tech to stand by for 7 hours at 45 bucks for nothing. When I called customer service to get things squared away I was "accidently" disconnected twice, then I spoke witht he manager who put me on hold for over a half hour. She finally came back and said the techs they deployed couldn't find the place, this is B.S. becuase I had my tech standing by outside waiting for them and saw there truck dirve by as he tried to flag them down... they didn't stop or slow down. Stay far away from these guys if you have other options. Customer service is worse than any other customer service I have ever experienced. I would rather deal with an overseas call center then these morons.

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Pro: Is there any??? Con: Speed & service

I pay $50.00 for internet & $45.00 for Phone basic package for a business. I've run speed tests and get anywhere from .78Mbps -1.4 & upload of .20 - .41 I don't dare try and watch A Utube video until it completely downloads Keep getting dropped anywhere from a few minutes to 2 days.I call & get no real answer and they can't or will not tell me when it'll work again.I've written emails ,talked to regional president local guys and still horrible service.Frontier has the market here for land lines and there is no compitition so I'm stuck.They give the same old lines" we are sorry & we're working on it" . They would send out a tech but that will not do anything about their equipment that they blame on Verizon because it is old.When Frontier was Verizon I never had any problems they all started after Frontier bought Verizon. As soon as there is another service that is available I will gladly say I'm out of here

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Pro: Better than Dial up Con: Speed and price are a 10 years old

Moved to a rural area where the Frontier is the only ISP. I was paying $50 a month for 25mb download speeds and with frontier I pay $30 a month for 3 mbs. It has gotten better but for a while i could not get over 1 mbs which most modern online applications demand higher speeds. They need to update network backbone and bring higher speeds to the end users. But until another company comes into the area I live i do not seem them lowering prices or faster speeds.

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Pro: Fast Internet for cheap price Con: Network repair needed

There have not been too many problems with Frontier, although in my area they are needing to do some work on the network the tech guys are extremly helpful and know what they are doing. The speeds have still be pretty good and would look to stay with Frontier once all the work has been done!

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Pro: Fast and reliable Con: Slow connections

I have had no issues with Frontier, their service is fast and reliable and the customer support team come across very friendly. There are sometime slow internet connection speeds, but not that frequent enough to worry about. Good packages for good value for money.

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