Frontier Internet Customer Reviews

Frontier User Reviews
Overall
Speed
Customer support
Reliability
Value for money
Overall
Speed
Customer support
Reliability
Value for money

service guy comes out within a day

price, customer service bad, service goes out weekly

The speed is fast when it does work, however I’m on the phone with customer service at least once every other week. I was very respectful and still been hung up on numerous times. The reliability of service is the worst i ever seen in a Internet company, service work good for a week after you call then it keeps failing to load any web page no matter if I’m using my phone, tablet, or computer. Services guy said there’s a broken wire that only effects about 20 so its not a priority at this time. I called customer service and ask for a discount i was laughed at and got hang up on.

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None

You name it!

Its 2016 and i am being held hostage by Frontier (only provider) with their sh***y internet,pay for 6mbps and lucky if i get over 1.7. Customer service reps make you wanna reach thru the phone ( when theirs works) and wrap the phone cord around their necks and choke them out. When asked them about speeds…i asked why should i pay for 6mbps when i only at best get 1.7? Rep says at least you get something!?

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Still looking

The whole company is a big fat con

Frontier is the ONLY internet provider serving my location or I would have happily moved on a long time ago. Our internet connection is very unreliable. It constantly goes out for long periods of time and when it is up it is slooooow. Calls to the “help desk” are never helpful, you can never speak with a supervisor and technicians do not keep their appointments. I can’t tell you the number of hours I have been on the phone with these people and the outcome is always the same – crappy service and no answers. I would never recommend this company to anyone!

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They have a name

Service is awful, no help on support

We had Verizon DSL for years, low cost, very reliable, better than satellite options for 7 years. Last summer they took on a large company in our small town. Now we cannot keep a connection or connect more than one device at a time. Upgraded to higher speed, field tech told me they cannot provide the speed.

Complained, was supposed to get bill credit and slight upcharge for higher speed. Bill went up $20/month with no credit. Complained on social media, got instant response saying they would deal with it. No direct contact since then. I have actually contacted my Congressman as we have very few choices in our rural area and they are the only phone provider.

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Value for money

None as of yet

Less than quality Internet speed

I only have the option to be on the “Broadband max” plan where I live. This plan is a 6MB plan, my speeds range from 1.40Mb to 2.70Mb. I did some research and found out that their office hub in my town has everyone throttled to 3MB.

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Its internet

slow speeds. Many outages. Customer support is not often helpful

My internet suffers frequent outages, After a recent repair my connection is much slower, but was told its within norms even though its barely faster than dial up currently. When I call customer service they wont tell me theres a local outage and make me check everything then issue a work order telling me ill have to pay for repairs only to find out a few hours later that it was their outage all along.

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Value for money

Good when it is working.

goes out for at least several hours a week.

We have had DSL internet from Frontier for a little over 6 months now. There is not a week yet that we do not lose service for a least a few hours, there have been some weeks that we lose it every day for an hour or two. Twice now we have lost it for long periods of time. The first was about 12 hours in the middle of the day and the second was a little over 36 hours. When we call to complain they say their is outage in our area and there is nothing they can do. They also do not offer any compensation for all the hours they are not able to provide service.

The download speed slows down a lot in the evenings.

The monthly cost would be very reasonable if service was consistent, but since it isn’t it is not really worth the price we pay.

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Value for money

it's an internet provider

download and upload speed

The download and upload speeds are both LESS than 1.0. Totally ridiculous!

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Value for money

Absolutely ZERO

Everything Frontier "has to offer"

HORRENDOUS company. I warn anyone considering them. If you like calling your provider 2-4 times weekly, having .1 download and .01 Upload on average when you pay for minimum 5mbps, and knowing more about the internet then their employees, then this company is for you. Their customer service is terrible. I’ve come to know the tech squad well as they’re always at my home working on “problems”. I’ve gone through 10+ modems because they can’t find the problem. I could go on and on, If I had any other choice for an internet provider I would go with it, even if it were double the cost. STAY AWAY!!

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Value for money

Need fast service

Have to have msg and yesnetwork

I called the company fintier and gave me the right information I need to here I am very unhappy with my tv because the company comcast took the yesnetwork away so call someone else and lower my rate

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Value for money

Better than blunt force trauma to the head.

Everything about it is TERRIBLE

Installation tech was rude and incompetent. He had problems with connection speed and left several times. The last time he left he did not inform us that the installation was complete. We setup the modem and the speed is horrible. Dial up service back in the 90’s was faster than this garbage. Customer service is equally rude and useless. Makes me miss our previous provider.

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Value for money

Mostly operates

Speed slower than dial up

Reliability continues to decline as does the internet speed. I pay for 6, infrastructure could never do better than 3, actually provisioned for 1.3 but lucky to get 0.24 with around 20% packet loss. Dial up is faster. Download of a one hour TV series (44 minutes perhaps) takes around 14 hours. Many time web ages do not actually load.

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Value for money

poor service

still no service

had a appointment set up for aug 12th yet they never showed to hook up my service here it is 2 days later hours of calls & still nothing as I have a child with medical problems & all I hear from them is that’s not no reason to get service .. REALLY !!!! not happy with them

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Value for money

None

Worst customer service and slow internet

The worst company ever. They fail to make appointments and reschedule without telling you. Their internet service barely works. They installed mine improperly. Long waits to obtain assistance and rude incompetent workers.

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Some good customer service

not the speed needed to run any technology in my household

I would strongly recommend not going through these guys for services. personally the service in Ohio are horrendous, the phone representatives are argumentative and curse worse than sailors most of the time, and finally the field techs are unprofessional; wrapping the telephone lines in a trash bag and duct ape are just the start of issues with these guys. Worst service if you live in Ohio and unreliable is an understatement.

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Value for money

none

poor customer service

I called to get internet pricing information. The rep gave me blatantly incorrect pricing and blamed a poor phone connection and slow internet connection on her end! Why a phone/internet company would blame a poor phone connection and slow internet is beyond me!! She did not know what “upload speed” meant and spent nearly 5 minutes trying to find it on her system after I explained to her what it was. Her response, “Sorry, we only offer download speeds.”

Frontier, seriously, you need to train your customer service reps. My FIRST EXPERIENCE with your rep was an utter failure. You know the saying about first impressions? She clearly had no business trying to sell your product because she did not even understand what she was selling!

As for pricing, internet pricing was almost exactly the same as the only other competitor in the area, Comcast. Why trade the devil I know for the devil I don’t?

If the reps don’t know their products, they can’t sell it. Frontier, invest in your reps if you want to gain new customers.

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Value for money

Bad, no horrendous, customer service

Bad, no horrendous, customer service

I have been billed for a service that i did not request for 6 months, 10 calls and its still being billed. Also failed to give the credit they said they would ($50) for their bad service.

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Value for money

None

Connectivity issues, lack of results

I have been streaming Netflix, Hulu, etc. for about 3years. Past 5 months started having connectivity issues. Was told my plan was not designed for streaming even though for years no problems. So then they admit I am in a high demand area. Could take 3 weeks or 3 months to resolve. 5 months later its worse. Past month I can’t even get online to check email. Then was told it was most likely problem outside. Tech sent 3 times, even replaced modem twice. For all the time and money wasted they could have spent that actually resolving the issue. And of course there is no other internet provider in my area. Frontier controls a small part of the county and no one else will service us. Was commonwealth (CTI) 20 years ago then Frontier took over. Had multiple billing issues in the beginning but not many other issues until the past few months. Cannot even get a supervisor when I call. I have seen many reviews regarding the so called high demand area issue. Don’t choose frontier if you have other options.

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it works every now and again

it says your connected but nothing loads

Every time I come home there is no internet. You can connect to it and it says you have three bars but nothing loads and I cannot download songs or do anything for that matter. I am typing this on my work computer just to show how bad this service really is.

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Value for money

Not many

Not enough space

Network architecture is wretched! TV Internet and phone is all delivered through an extremely unreliable, old 2Wire gateway that has very few customization and tuning options. (This device also cannot be replaced with a 3rd party device.) TV service requires custom firewall rules in the gateway which interfere with other Internet services such as a VPN tunnel. Customer service is extremely scripted, extremely knowledgeable and frankly doesn’t care whether you’re issues get resolved or not. If you are somebody who uses your Internet service to work from home or require your own network equipment for work DO NOT even consider this service.

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Speed
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