Frontier High Speed Internet

Am I the only one?

Thursday, December 20th, 2012

Pro: decent speed, price

Con: none

I'm skeptical about a lot of the reviews on here... I've been with frontier for a couple of years now and I am VERY happy with the service. Great customer service, fast reliable speeds, and a good price tag.. what else do you want?

Mary

Thursday, November 22nd, 2012

Pro: NOTHING

Con: Service is AWFUL,

Frontier is the WORST company... They demand high prices for the worst service knowing that they have the market in many areas.. I cant wait till another company moves in and gives them a run for the money... I know SEVERAL that will leave them and go with someone who can offer better service. The staff when you get a hold of them are RUDE!!! You call about your service and get the run around.......

Frontier "High Speed" Internet

Saturday, July 7th, 2012

Pro: my contract ends in 6 months

Con: way too many to list here

They say "There's fast and then there's Frontier Fast", but there is nothing fast about Frontier's horror show they call internet. Not only do they not hit anywhere close to the speeds they say you are getting, the consistency of the speeds is terrible. My net will be at 2mbps at 3:00 am when no one else in my area is not using it, but at 5:00 pm when people are actually awake, forget about it. The speeds might hit .5mbps if you're lucky. Every time you call them to tell them what is going on (put these guys in speed-dial; you'll be calling them alot) , they always say (at least since 2010) that they are working to get some people off the server in my area because of overcrowding and that they will send someone to my house to fix the issues. Someone comes, but nothing happens. They are a terrible, unreliable, slow company who needs to leave the world. If you live in the boondocks like I do, you might want to brace yourself for your internet options, because they will probably be Frontier and DirecTV. Do not choose Frontier- you will be throwing money ($50) or so a month for dial-up speeds. Go with something else.

High Speed 'Max'?

Wednesday, May 16th, 2012

Pro: some support people are nice

Con: too many to list in this space

After several years of exellent service from Verizon we were forced over to Frontier. Previously download speed was at least 5Mbps, now I'm being told the max I can get is 3Mbps, and it is never close to that. I'm paying for their "MAX" speed and it is slower than the mid-price speed I had before. I've had to call in at least monthly for 5 months now because of billing problems and slow speeds. Last month I swear the techs reduced my speed even more because I was barely getting 1Mbps. This is after YEARS of at least 3.5 or 4 with Verizon and never calling in. Frontier staff refuse to tell me why the line is now only able to handle 3Mbps when I was told by a tech my line speed is higher - and when I try to escalate the call to get an answer the support staff become snotty and say 'maybe' someone will get back to me - and of course no one does. Frontier is a terrible company - they make promises and lie to customers and tinker with speeds - they say they are "working on the line". For how many months? I work in technology and I know lies when I hear them. If you do not have to switch to them, DON'T!

Seriously the worst internet provider ever...

Tuesday, April 10th, 2012

Pro: Nice staff

Con: everything else

Overpaying for terrible service, it drops every few minutes it seems. Can't watch netflix, web pages take 10x longer to load than they should, paying for "high speed" but download and upload speeds are comparable to dial up speed. Overall, I am very unhappy with this service and it angers me to know I'm 3 months into a 2 year contract with them. If you can avoid Frontier, do so at all costs unless you want to deal with excessive migraines from all the stress you will endure from putting up with slow, unreliable service.

Frontier Internet Service

Tuesday, April 3rd, 2012

Pro: None

Con: Everything

I have been trying to sign up an account with these guys for over a week now and they are horrible when it comes to scheduling and customer service. I had them scheduled for a MOnday morning install and they never showed up or called to to let me know they were not coming, I ebded up paying a tech to stand by for 7 hours at 45 bucks for nothing. When I called customer service to get things squared away I was "accidently" disconnected twice, then I spoke witht he manager who put me on hold for over a half hour. She finally came back and said the techs they deployed couldn't find the place, this is B.S. becuase I had my tech standing by outside waiting for them and saw there truck dirve by as he tried to flag them down... they didn't stop or slow down. Stay far away from these guys if you have other options. Customer service is worse than any other customer service I have ever experienced. I would rather deal with an overseas call center then these morons.

Horrible speed & service

Thursday, September 29th, 2011

Pro: Is there any???

Con: Speed & service

I pay $50.00 for internet & $45.00 for Phone basic package for a business. I've run speed tests and get anywhere from .78Mbps -1.4 & upload of .20 - .41 I don't dare try and watch A Utube video until it completely downloads Keep getting dropped anywhere from a few minutes to 2 days.I call & get no real answer and they can't or will not tell me when it'll work again.I've written emails ,talked to regional president local guys and still horrible service.Frontier has the market here for land lines and there is no compitition so I'm stuck.They give the same old lines" we are sorry & we're working on it" . They would send out a tech but that will not do anything about their equipment that they blame on Verizon because it is old.When Frontier was Verizon I never had any problems they all started after Frontier bought Verizon. As soon as there is another service that is available I will gladly say I'm out of here

Not that Good for the Price

Sunday, September 11th, 2011

Pro: Better than Dial up

Con: Speed and price are a 10 years old

Moved to a rural area where the Frontier is the only ISP. I was paying $50 a month for 25mb download speeds and with frontier I pay $30 a month for 3 mbs. It has gotten better but for a while i could not get over 1 mbs which most modern online applications demand higher speeds. They need to update network backbone and bring higher speeds to the end users. But until another company comes into the area I live i do not seem them lowering prices or faster speeds.

Frontier

Tuesday, August 2nd, 2011

Pro: Fast Internet for cheap price

Con: Network repair needed

There have not been too many problems with Frontier, although in my area they are needing to do some work on the network the tech guys are extremly helpful and know what they are doing. The speeds have still be pretty good and would look to stay with Frontier once all the work has been done!

Frontier service

Sunday, July 24th, 2011

Pro: Fast and reliable

Con: Slow connections

I have had no issues with Frontier, their service is fast and reliable and the customer support team come across very friendly. There are sometime slow internet connection speeds, but not that frequent enough to worry about. Good packages for good value for money.