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Comcast High Speed Internet Reviews

Customer Reviews

Customer Reviews

The Comcast High Speed Internet user ratings are an average of the customer reviews submitted below.

Please feel free to add your own Comcast High-Speed Internet review.

All user reviews are the opinion of our users and not of Broadband Expert.

Average Ratings
11 Reviews

Speed:3 star rating3 star rating3 star rating3.91 star rating3.91 star rating
Customer Support:2 star rating2 star rating2.82 star rating2.82 star rating2.82 star rating
Reliability:3 star rating3 star rating3 star rating3.91 star rating3.91 star rating
Value for Money:3 star rating3 star rating3 star rating3.18 star rating3.18 star rating

Overall:3 star rating3 star rating3 star rating3.45 star rating3.45 star rating
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Speed:5 star rating5 star rating5 star rating5 star rating5 star rating
Customer Support:5 star rating5 star rating5 star rating5 star rating5 star rating
Reliability:5 star rating5 star rating5 star rating5 star rating5 star rating
Value for Money:5 star rating5 star rating5 star rating5 star rating5 star rating

Overall:5 star rating5 star rating5 star rating5 star rating5 star rating

Couldn't take the DSL 3.32 Mbps anylonger

Monday, September 26th, 2011

Pro: 27.13 Mbps

Con: None so far

Looked at my Verizon bill, $63/mo with the "high speed dsl", about the same I'll be paying after the promotion runs out in month 13. Did someone say "magic jack plus" for a low $2.52/mo (prepayed for 6 yrs.) for the next six yrs local and long distance phone service, plus I keep my same phone number. So bottom line, 9 times faster Internet, about the same money as before.

Speed:3 star rating3 star rating3 star rating3 star rating3 star rating
Customer Support:3 star rating3 star rating3 star rating3 star rating3 star rating
Reliability:4 star rating4 star rating4 star rating4 star rating4 star rating
Value for Money:2 star rating2 star rating2 star rating2 star rating2 star rating

Overall:3 star rating3 star rating3 star rating3 star rating3 star rating

Comcast Xfinity

Sunday, September 11th, 2011

Pro: Good Reliability, decent support

Con: Bandwidth Limit, variable speeds

Xfinity does Ok in the speed department. Sometimes it can be pretty fast (when the speedboost is active) most of the time it is just fair. No problems with having a connection in my area but speed can vary considerably. Installation sucked because they had to use another company's pre-existing lines instead of their own lines (too much interference). Few times I have had to deal with customer service since has been great. Came out and cleaned lines and local cable box without even a problem reported.

Speed:5 star rating5 star rating5 star rating5 star rating5 star rating
Customer Support:4 star rating4 star rating4 star rating4 star rating4 star rating
Reliability:5 star rating5 star rating5 star rating5 star rating5 star rating
Value for Money:3 star rating3 star rating3 star rating3 star rating3 star rating

Overall:4 star rating4 star rating4 star rating4 star rating4.25 star rating

But I like it.

Sunday, September 11th, 2011

Pro: Never any problems in 1yr.

Con: I think everything is expensive

I've had the Xfinity setup for 1yr. its been very good if not great (theres no competition from anyone else in the area) since I bought My own cable modem and cisco 3000 router, this is My first Mac and its very fast and I've had things screwed up a few times on network setup and have been able to get good help with fixing problems, all My fault, but I just think that it's a little bit expensive, although I'm quite happy with Comcast in general. I would probably have a better set-up if I would just have an expert come set it up professionally, but thats to expensive, (se what I mean, is it just Me) so I'll live with it, it's fine. I've had streaming video with no lag from netflix and the live news feeds always good, Ive learned a lot has to do with My computer so I try to keep the junk to a minimum and try to only run 2-3 programs at a time. On the test I had 26m download and 3.8m up, I don't know if thats good or bad but all seems well to Me.

Speed:4 star rating4 star rating4 star rating4 star rating4 star rating
Customer Support:2 star rating2 star rating2 star rating2 star rating2 star rating
Reliability:4 star rating4 star rating4 star rating4 star rating4 star rating
Value for Money:5 star rating5 star rating5 star rating5 star rating5 star rating

Overall:3 star rating3 star rating3 star rating3.75 star rating3.75 star rating

the price you pay

Sunday, September 11th, 2011

Pro: faster speeds for lower price

Con: set up service is still a pain

New to the area and previously streaming netflix over Verizon DSL, we were loyal to Verizon, but the lowest price product they offered us here was over double the price of Comcast! We were told Fios doesn't have a "basic package". In the end, for less than $20 per month, Comcast tests out at 24Mbps down and 3.82 Mbps up during peak hours.

Speed:3 star rating3 star rating3 star rating3 star rating3 star rating
Customer Support:3 star rating3 star rating3 star rating3 star rating3 star rating
Reliability:3 star rating3 star rating3 star rating3 star rating3 star rating
Value for Money:3 star rating3 star rating3 star rating3 star rating3 star rating

Overall:3 star rating3 star rating3 star rating3 star rating3 star rating

Throttling Upload Speeds to Drop Box

Friday, August 26th, 2011

Pro: Usually good download speeds

Con: Throttling of upload speeds

My upload speeds are tested at or near 3 to 4 Mb/s however when I send large files to my Drop Box they throttle my upload speed to 300Kb/s. That is unacceptable and I am trying to get a customer service rep on the phone that knows what I'm talking about.

Speed:4 star rating4 star rating4 star rating4 star rating4 star rating
Customer Support:1 star rating1 star rating1 star rating1 star rating1 star rating
Reliability:3 star rating3 star rating3 star rating3 star rating3 star rating
Value for Money:1 star rating1 star rating1 star rating1 star rating1 star rating

Overall:2 star rating2 star rating2.25 star rating2.25 star rating2.25 star rating

MNR

Saturday, August 20th, 2011

Pro: Some what fast

Con: Expensive,Poor customer service.

Way over priced - cost keeps going up every year. Poor customer service - like talking to the wall.

Speed:3 star rating3 star rating3 star rating3 star rating3 star rating
Customer Support:3 star rating3 star rating3 star rating3 star rating3 star rating
Reliability:3 star rating3 star rating3 star rating3 star rating3 star rating
Value for Money:3 star rating3 star rating3 star rating3 star rating3 star rating

Overall:3 star rating3 star rating3 star rating3 star rating3 star rating

Xfinity through Comcast

Wednesday, August 10th, 2011

Pro: service people in field excellent

Con: always get a runaround when calling CS

I just read a review before mine, ditto on the one star rating. I had Comcast for years with no complaints, however since I started to hear "Xfinity" in the advertising, as this was phased into their product, I feel it is a different company, and I am shopping for a new internet provider, hate to give up a "bundle" with home phone, but Xfinity is so bad, I lost all features I used to enjoy, ALL of them, I just don't want any part of them anymore due to all the [negitive] changes, Customer Service is now the WORST!!! I am only stuck with this service because it takes forever to get a hold of them, and usually after all the effort, I get cut off, dozens of times!!!

Speed:5 star rating5 star rating5 star rating5 star rating5 star rating
Customer Support:3 star rating3 star rating3 star rating3 star rating3 star rating
Reliability:5 star rating5 star rating5 star rating5 star rating5 star rating
Value for Money:4 star rating4 star rating4 star rating4 star rating4 star rating

Overall:4 star rating4 star rating4 star rating4 star rating4.25 star rating

Moved from DSL to Cable Internet

Saturday, August 6th, 2011

Pro: Speed, consistency, bandwidth

Con: Price

I switched to Comcast Cable Xfinity recently and while I was underwhelmed by the skills of the technician that installed the connection and the online technical customer service I received via chat - the performance of the connection is unquestionably superior. Best bet is taking the self service set up because for the amount of time I spent online with technical support it would've been easier to just do it myself. I was out of town and Comcast performed the set. When I returned home their were issues but the cause was improper software set up by the tech. All in all I'm glad I made the switch.

Speed:2 star rating2 star rating2 star rating2 star rating2 star rating
Customer Support:1 star rating1 star rating1 star rating1 star rating1 star rating
Reliability:1 star rating1 star rating1 star rating1 star rating1 star rating
Value for Money:1 star rating1 star rating1 star rating1 star rating1 star rating

Overall:1 star rating1.25 star rating1.25 star rating1.25 star rating1.25 star rating

Comcast Internet

Wednesday, July 20th, 2011

Pro: None

Con: Everything from the Installation

Having had comcast for a couple of months now I already want to cancel my contract. The speeds are awful and certainly not what i signed up for, trying to contact customer support you just get passed from one department to another. I have an internet and tv package and even the tv channels and jumpy, it has caused me nothing but hassle and I just want out!

Speed:4 star rating4 star rating4 star rating4 star rating4 star rating
Customer Support:3 star rating3 star rating3 star rating3 star rating3 star rating
Reliability:5 star rating5 star rating5 star rating5 star rating5 star rating
Value for Money:4 star rating4 star rating4 star rating4 star rating4 star rating

Overall:4 star rating4 star rating4 star rating4 star rating4 star rating

Comcast

Sunday, July 17th, 2011

Pro: Speed is consistant

Con: Download cap

I haven't found my comcast service to be too bad, it is certainly better then the provider and package i was with before. The price per month is a bit costly but the connection speeds are consistant and the service is reliable. The only main problem I found is the cap on downloads.

Speed:5 star rating5 star rating5 star rating5 star rating5 star rating
Customer Support:3 star rating3 star rating3 star rating3 star rating3 star rating
Reliability:5 star rating5 star rating5 star rating5 star rating5 star rating
Value for Money:4 star rating4 star rating4 star rating4 star rating4 star rating

Overall:4 star rating4 star rating4 star rating4 star rating4.25 star rating

Comcast high speed internet

Saturday, July 16th, 2011

Pro: Reliable and exceeds speeds

Con: customer service

All I need...consistant and reliable service. Speeds are often higher and exceed the connection speed I signed up for.

Comcast High Speed Internet

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