Charter Internet Customer Reviews

Charter User Reviews
Overall
Speed
Customer support
Reliability
Value for money
Overall
Speed
Customer support
Reliability
Value for money

fast internet

they lied

I had the service for 3 days. They came in, reused my existing cabling ( to include HDMI’s), then cut the coax that ran to rooms I didn’t order from them. Their channels suck and their remote and guide is arduous, so I cancelled it. For 3 days they charged me $91. I spoke to a ‘live chat’ who tried to convince me that $91 was fair for 3 days of service. I had to pay it. I bet they make a fortune off of people that way. And you can’t email them either. You can call, and waste your time, or live chat and waste your time. Nothing is documented either way. Thieves.

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it's fast

they lied

I was going to try 30 days (and I was actually going to switch), but 3 days later, the remote was arduous, the channel line up didn’t compare with Dish and I just didn’t like it. Also, the techs cut all my existing inhouse coax, except what they didn’t reuse. Well, they charged me $91 for those 3 days. I called, I spent hours on the ‘live chat” is still $91 for 3 days.

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Good when it works

Consistently and SHAMELESSLY throttle bandwidth

I’d like to believe Charter just gets slows very often, and that’s why at certain times my internet will either shut off completely or get so slow I can’t even load blank pages in WordPress.

For a long time I wasn’t sure if Charter throttles the speed of their customers. Sometimes when I’m watching Netflix for a few hours the connection will cut off, and I’ll have to wait a few hours before it turns back on.

The first few times I thought it was maybe just a coincidence that Charter ends up having problems with their service whenever I happen to be watching Netflix or working heavily on my website, but it has happened way too often and way too consistently under the same conditions for it to be a coincidence. I’m not sure what the data cap is, they were kind enough to not inform me about data caps when I signed up, but I’m convinced they’re throttling my speeds. I don’t mind so much with Netflix, but when I’m in the middle of working on a website and the connection just cuts off for several hours, that’s unacceptable. I’ll be looking somewhere else for service, or dropping these guys and staying off the internet for awhile. No more money for these shady companies.

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no pro

not reliable

I`ve had Charter internet for a long time , but in the last few weeks it`s on & off On & Off lousy internet Their phone is pretty reliable but the internet two thumbs down !.

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speed it good

Deceptive pricing, rate goes up after 12 months

Charter does deceptive advertising. Although their connection is good I am giving a negative review of the company because of their website and deceptive practices. All prices on their website are introductory prices.But does not say the word introductory. After 12 months the price goes up. To what? that is actually not anywhere on the website. THE PRICES FOR CHARTER ARE NOT TO BE FOUND ANYWHERE ON THE CHARTER WEBSITE. Even in the product disclaimers all the way at the bottom of the site it only says “after 12 months standard rates will apply” but it does not say what that rate will be. For me it meant at an increase of 50%. Better ask what the actually price will be because it is not published publicly. Your bill will show your new higher price after 12 months.

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slow , unreliable , bad cust service , high price , lousy lousy lousy

total crap , nothing good to say

Horrible…this company only goes where they have 0 competition and they are horrible but can get away with it because they are the only choice…advertise speeds of 69 mbs but actually get 11 mbs at best…pleasant view Tennessee…hate em …worse than Comcast , they do the same stupid troubleshoots everytime acting like its equipment or something…ITS YOUR CRAPPY SYSTEM !!!! …con artist losers and liars…very unhappy

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Auto Saves Sent Emails

Lost Important Information sent to Folders, Slow speed, Not user friendly, Compared to all other email systems I've had this is the worst one, No response to feedback, I can not trust this system

Poor system compared to all others I have worked with. On a scale 1 to 10 where 10 is best, to me this is a 2 at best.

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none

e mail

I have been using your new e-mail service for a few weeks now and I will have to admit that I absolutely hate it and as soon as my wife get back from working in china we are going to switch. its slow to use and not very user friendly as before. sometimes change is not good , as is in this case. I don’t know who designed this for you but you should fire him. Steve Wallace

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Pretty fast

Dreadful troubleshooting support

Intermittent service interruptions over several years. Charter persists in following the same repair routine every time, even though they’ve had dozens of experiences with my service that have proven that their repair procedures don’t work. But they persist in doing what has proven time after time to not fix the problem. Probably total incompetence at the management level.

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after 39 years Charter finally allow us cable in our area...

after 39 years Charter allows cable in our area but not at 3 homes including mine.

My neighbor has Charter for over 4 years but not 3 homes within 500 ft of neighbors receiving Charter.Then one day they allowed one more home cable. Charges were too much for family nd we all use one address but separate homes so now bill must be paid before we are allowed cable etc services….speed nd distance was awesome when they had wifi. Never any probs.

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very few

lots of negative reviews

I was considering changing from Time Warner to Charter. Since I have read these reviews I have decided against it. Thanks for all the reviews. It sounds like Charter needs to considerably improve their reliability and customer service before I switch to them. Too scary for me. I’ll look elsewhere.

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NONE

ALL

I’ve had Charter for 4 years, ALWAYS price goes up, they state “it’s not a price increase, you had a SPECIAL for 2 years now the special is over and your bill increased by 50.00”

I live in a place where it is Charter or nothing, makes me want to move!

If I could give a negative star I would!!!!

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Service is fast same day

They can't fix my problem over a month now

On demand for TV basic channels not updated with new shows for a month now – useless to me

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None

Don't subscribe!

They took over for optimum in Wyoming last year. Service stinks ever since. Now they have gone all digital. They want me to rent a cable box for every TV in my house at $6.99 a month per box. What a rip off. They could have given me some small DTA boxes to keep watching the basic channels on some of the TVs, but no suggestion of that. Cannot reach a real person. They stink. I am switching to another carrier now.

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none

idiots

I don’t use them but the box is in my backyard. They didn’t bury the cable. It’s exposed to my dogs and anyone who goes in my.backyard. it is a hazard. They promised to correct this. No one showed up. I have made numerous phone calls to no avail. Don’t use Chsrter! Live stream, it’s cheaper and better.

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NONE

EVERYTHING

OVER CHARGE FOR CRAP SERVICE! IF POSSIBLE I WOULD REMOVE ALL THE STARS

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Speed

Everything else

This company is only about selling you services or packages. They put very little effort into keeping their current customers happy or running. Took them 3 days to get my internet back after they had switched something out on my pole. As I work from home this lost me THREE days of work. They scheduled an appt. 3 days out and then called every 12 hours to re-confirm appt. threatening to cancel appt. if you did not answer the call and confirm. OMG

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Faster Porn

None

Now I can watch porn faster than ever.

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None

If I phone about a problem a number of times and get different personel, they contradict each other and a few downright lie. This market should be open for other companies so Charter doesn't have a monopoly. There is a bill in congress that would allow a customer to pick his channels and pay for only those. But no one has moved on it.

bad company

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None

Extremely poor organization to attempt to do business with

The longer that you are with Charter, the higher your monthly bill becomes. New customers get service for $19.99, long term customers get to pay $57.00 and then listen to some smart aleck CSR explain to you how lucky you are!

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Speed
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