CenturyLink Reviews

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Pro: Cheap Con: Poor service - bad connection and errors in billing

Other than looking like a relatively cheap costing service Century Link has been a nightmare. They started by attaching my brand new, never been a customer before, account to some deadbeat that used to live ay my house. This means I now get collection calls for someone else. They said they fixed that and started my service, but the service was awful - poor speeds and no connections. Afters hours on the phone and additional billing errors I cancelled service. I returned equipment and even got my refund only to have them say I still owe them for the equipment that was already returned and refunded! I am still dealing with them trying to get this straightened out correctly. And they immediately sent my new account to collection because it was closed, but they say I owe them money - so I was sent to collection before I even got my final bill! I hate Comcast, but at least their speeds are reliable and while they charge more, they have never screwed me over this much. Stay far, far away from Century Link.

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Pro: Poor service Con: Everything about the company needs much improvement

Slow speed, getting around 3.5 to 4.5 Mbps can only use one device at a time. Billing and service issues, never got first bill with all the hidden charges. Same phone company just different name. Needs to be regulated better by government as to what can be advertised on TV and mail. Only had for one month and was so fustrated turn off service. Will never return to them.

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Pro: most field technicians are friendly Con: price/performance ratio very low

Paying ~ $55/month for 3Mbps ADSL in rural Oregon, but rarely achieve that rate. We actually see about 1.7Mbps downlink rate at 3-8AM, but it seems that the area is oversubscribed, so rates at peak hours are typically much lower. Had a dry line (which worked for internet) for the first 8 months of service. I only discovered this after attempting to check the line with a telephone during a service outage. I thought for sure that my service was out due to a problem with my line, as there was no dialtone. to my chagrin, the internet service was restored, and I still had no PSTN (dialtone) nor 48V on the line. After being asked to remove the excess charges for telephone, which I was not supplied, centurylink fixed the issue by connecting my line to the PSTN, but did not refund me for unneeded service which was not provided. For some time I did suffer disconnection every night (probably during DHCP reassignment) for several weeks; however, this went away after I called to complain. Additionally I had frequent random disconnects for the first year of service. I did have significant problems getting service established, first order was canceled without notifying me. After calling to inquire where the installation technician was, I was told that DSL service was not available at my address, and my order was canceled. I did ask why I was not notified, but my query was not answered. Days later, after complaining that several of my neighbors already had centurylink DSL service, centurylink agreed once again to schedule a test of my line. This installation service call was subsequently canceled because of an inch of snow. I know that working in the snow is not fun, but I thought that 1 inch of snow here in mountainous rural Oregon is a pretty common event, and was a bit annoyed that the installation was again delayed. About three months after my initial order, a friendly technician arrived to check my line which was apparently OK for 3Mbps even though centurylink is not able to deliver that measly bandwidth due to oversubscription which I mentioned above. About 1.5 years later, the download rate plummeted, and I had another technician come out and recheck the line. They found unused tap on the line a half mile up the road which were removed, apparently the initial installation was not performed diligently (a tap left on the line, and PSTN not connected), but now my 3AM downlink rate was once again near 2.4Mbps. Over the last three years of service, I noticed significant degradation of downlink rate at service peaks. It goes on for a while, I bet it goes on until enough customers start complaining, then it is suddenly fixed for several months (upgraded equipment, or some rate limit adjusted in "local" aggregation equipment I would guess). I have not seen the bandwidth that I am paying for for much of the last three years. I guess that is what to expect when dealing with a monopoly! Good thing I'm living in the greatest country on earth; otherwise, I would have to suffer fast service at inexpensive rates like those poor suckers living in South Korea or Romania. Centurylink does not deserve one star for the service they provide here in rural Oregon, but there are no alternatives for a ow latency connection. Go corporate USA! P.S. Don't tell anyone, but I heard from my right-wing neighbors that we also have the best public health system available in the world right here in the good ole USA.

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Pro: only service in the area Con: Too MANY

Lets just go the current problem. I lose the signal at least 3 to 4 times in the first hour I am on line. And continue to lose signal all day long. I am done done done!!!!!!!! I live on the west coast in a city of over 100k. there has to be another way, I will find it.

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Pro: I have the internet Con: many

I have had problems with my computer locking up. I called and had their techs work on it and have a bunch of problems now that I didnt have before. they seem to be amatuers. I have never had worse service and highly recommend you do not get their service.

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Pro: does not exist Con: EVERYTHING!!

super slow cant even play simple pc games without lag took for ever to upgrade modem the customer service is so horrendous its basically not even worth mentioning only reason i have this company is because other options are not feasible at the moment download and upload speeds are a joke. this company is the most frustrating thing i have ever dealt with save your self from disappointment and get anything else if at all possible

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Pro: time to go Century Link Con: Time to shed Century Link

It was time to drop Century link, the best speed I could get was 12mps and I know it was much less than that. For 30 bucks a month I will upgrade to Comcast for 25Mps so I will be able to compare.

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Pro: not much Con: more than the pros--that's for sure!!

I have read some of the reviews. I have to say I agree with some of them. I TOTALLY agree that since Qwest was bought out by Century Link--NOT GOOD!! The price for the internet service is UNREAL!! I can't remember ever having SOOO many problems back when it was Qwest. I had my tower cleaned up twice since I got it less than 4 years ago. I was told that's about the same time CL took over!! I am going back to Linksys modem. I still have mine from awhile ago--thank goodness!! I'm not even sure how to rate things about CL!!!

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Pro: right off hand can't think of many if any Con: since qwest was bought out--the internet is not good!! I have had SOOO many problems with almost everything now!!

I AM TOTALLY NOT IMPRESSED BY CENTURY LINK. I JUST GOT A NEW MODEM-ZyXEL Pk5001Z. I have had nothing but problems with it since I got it 2 weeks ago. Either this problem gets fixed ASAP or it goes back and I will look for a different type of internet service!! DISGUSTED TOTALLY!!

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Pro: None! Con: Everything else!

I just switched to CenturyLink about a week ago and have had the same problems with "dropped internet" ever since. I have been sent 3 different modems with the same problem. The tech even came out and changed us to another port at the main pedestal down the road because he said the one we were on was bad. Still waiting on it to be fixed! Oh, and try to get a phone rep. where English is their first language. I've had to have them repeat the same thing over and over because they can't speak very well. I'm very frustrated with them at the moment, but I'm giving them another week to fix the problem before I switch back to Cox!

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Pro: Pro: Cheap Con: Con: Slow, refuses to build out network

If you have another choice for internet go with that. Centurylink has horrible customer service and is very slow to fix anything.

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Pro: Reliable Con: Slower on weekends

No major complaints here. They are constantly improving service

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Pro: Nothing Con: everything

I called to see about internet service. Was with Comcast but SO EXPENSIVE. Amber was nice and said the earliest they could connect service would be the following week. I agreed to the appointment. I was told Monday between 9AM and 1PM.. Amber informed me that the tech should more than likely be there right at 9AM. So I waited and waited. Finally I called at 2 PM and the Customer service rep (male) stated that he was running just a little bit behind but was in the area and she be at my home shortly. He said just give him until 5 PM in case he gets held up again. I said not a problem! It is now Wednesday 10:15 AM and still no knock on door nor has there been a phone call. I think if this is the service I get before being a customer I do not need this company!! I am waiting to see if they send me a bill in the mail for services I do not have. They only way I would have this company is if it was free. This is not how you get clients and keep them. Unbelievable!!!! Too bad the stars below didn't go to the negative because that is where mine would be.

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Pro: none Con: lack of reliability, pooor supoort

My Century Link service is down a lot.

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Pro: speed, price Con: no

This is one of the smallest broadband companies in my area but the service is top-notch. Decent speeds and great pricing makes for a happy customer. Centurylink definitely does internet the right way!

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Pro: None Con: Customer Service, Internet Service

The only thing worse than the customer service at CenturyLink (when I first signed up they gave me the wrong phone number and proceeded to blame me for the problem) is their Internet service. It is slow, many times less than 1MB down, and it just quits working as many as 7 - 10 times per day. I have to reboot the router each time and wait for it to come back up. It will then work for anywhere from 20 minutes to a couple of hours, and then it stops again. The feeble attempts by their technical(ly inept) support is no help. The outages happen frequently but not on a regular basis for them to catch it so their answer is they will probably never be able to fix it. They have the billing down just fine. No interruptions or outages when it comes time to take my money. I have no choice for Internet service, (which is why they could care less if my service works) but if you do, never, ever, ever sign up with this awful company.

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Pro: There was 2 nice customer service people Con: EVERYTHING ELSE

So as this horrible experience started I moved my home phone number to vonage to save some money and to get their most expensive internet and highest speed 40 Mbps. Once the number was transferred I called them up to upgrade my internet and they told me a account cancellation was in order. I asked why or if it could be stopped and the person said they didnt know why and could not stop it. Few days later our internet was shut off completely. We called to get it reconnected and they said they could not for 30 days we tried to find out why or get this time span changed and got nowhere. We tried again in a few days and delt with the worst suprivisors ever not only could they not help they completely treated us like thieves for trying to switch our home phone when we wanted to buy their most expensive internet plan in its place. We had to call over 5 times and none of their customer service could help till the last that said for some reason the system wont let them reconnect our line but we could sign up as a new customer. Annoyed and angry we told them fine do that and guess what it took 20 days to get them to plug it in for the bogus reason they had to send a tech to install a phone filter so we cant use the line with a home phone. We had to use a cricket 3g internet adapter for a month just to have any form of internet which is required to have a home phone through vonage. After the long wait and finally getting the internet hooked up it worked fine for 1 week then low and behold the internet was dead without reason. We dealt with customer service again and they told us it would take around 10 days to send a tech to diagnose the problem... But finally we had a customer service lady who thought that was wrong so she called and got the days bumped down to about 4. So when the tech came and said the line had been disconnected by "mistake" in their phone node and they plugged it back in. The internet working again would be a good thing right? Wrong a month later the internet died mysteriously again and so here we were on the phone again with customer service and they again told us 7-8 days to fix it. The lady worked with us and called the techs directly who said they had time in 2 days to fix it. They didn't know why the system said 8 days. When the tech came they said our line wire had been physically cut and they fixed it up for us without further issue and even came to our house and checked our box to be sure that would fix it. Explain to me how JUST OUR internet was unplugged and physically cut and all our neighbors internet was fine and they use century link too. By far centurylink is the worst company i have ever had the displeasure of dealing with. We had to fight them on everything just to get them to do their job. I cannot even believe they are still in business when they treat their customers like a bunch of manure. Wouldnt surprise me if the suprivisors who were a complete and total a holes to us were the ones who unplugged it and cut the wire. Its like the only qualification to be a suprivisor at century link is treat customers like worthless manure and dont by any means try to help them, just let them be pissed and rub it in their face that century link is the only provider offering the speeds you need. Truly i wish i was making this up atleast then it would be a funny story, but sadly its true and oh so bitterly true. Cut your losses and just go with any other company. Pay more if you have to its worth it! Even when our internet works we never get near our 40 Mbps connection, we are lucky to get 15 Mbps to 25 Mbps. We never were able to get that promised 40 Mbps, or even the promised 1.5 Mbps upload speed. I never thought i would miss qwest but atleast they kept our internet up and had nice customer service if it stopped working. Sure they were overpriced but it worked which is worth it! If you have to pay a bit more for internet from another company do it by all means you will thank yourself in the future!

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Pro: NONE Con: ALL

Outages for days, numerous tickets, random drops, garbage speeds and ping, customer service is a farce.

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Pro: Easy to sign up. Con: The internet is awful.

Do you remember when about 10 years ago started with dial up service that costed about $9.00. You could never get on and when you did it would take for ever. Well this is exactly what you will be getting. Fist bill of $140 for a $39.00 dollar deal. This is buyer be ware, this company is a scam.

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Pro: None Con: Lie, cheat you out of money, unreliable

Ive been a customer with quest/century link for almost 5 years. On my most recent call to century link, i was told in order to move my services (which is internet, because they charge too much for everything else) i would need to buy another new modem, which i already bought a few years back. For some reason, which they could not explain, the modem i have which has worked just fine in every other place iv lived, won't work in our new apartment. The supervisor refused to speak to me, he was passing messages back and forth between the representative, finally after asking to be transferred several more times, i was transferred to another one of the managers in salt lake city whose name is Mauricio. Mauricio called me a liar, saying that noone would have ever told me that buying one modem would be acceptable, according to Mauricio most people replace their modems yearly..... which i know is false cause noone is going to spend $100 bucks a year, these aren't things you throw away every time you move. The internet i will be getting at the new apartment is exactly the same as the one i have now, but they tried to lie to me to get more money out of me. Whenever i told Mauricio that, he threatened to terminate the call if i kept disrespecting him. What a joke. I would rather pay more money with a different company that doesn't lie to me and screw up my bill on a monthly basis then deal with any of the people at century link. They simply do not care about their customers weather you've been with them for a day or ten years, you do not matter. You are just another stupid consumer putting money into their pockets. Save yourself some time, and go with someone else. You will be highly disappointed and frustrated by the time your done dealing with century link.

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Pro: picture quality very good Con: terrible internet, tv features inadequat

Never again! I was lied to by salesman. Features promised not delivered. Pricing almost exactly matched Cox ... all advertised savings are bogus. Modem/router could not deliver contract speeds, had to hardwire my old router to get nearly acceptable service. National help desk rep was a jerk. Install destroyed my Cox wiring ... told by Century Link it was my tough luck (national help desk). Prism repair rep was very nice! Having entire system removed after less than 24 hours in service, mainly due to all of the lying by everyone except the Prism repair rep. I am probably going to switch my phone to Cox because I am so angry over this. Looks like the "new boss is same as the old boss". Sprint to Embarq to Century Link. New names for the same old garbage. Wish I could get Prism TV without Century Link involvement.

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Pro: Really Sucks Con: Are the same at the Pro's

Dropped connection at least three times a day, Peak hours 4pm to 9pm your lucky to get a connection at all. I would not refer anyone to this internet. (unless your Mr. Slowturtle from that commercial)

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Pro: None Con: Connection Drops, Crap Customer Service

Wether I use the wi-fi on my laptop to send work e-mails, or watch a movie on our plugged in broadband connection, the internet connection is dropped every 15 minutes or so. I continuously log back in or unplug modem or... I call and spend over an hour on the phone with customer service about twice a month. They rarely respond, and have often closed the service request, saying "the problem is solved" without ever checking in with me. Avoid! Avoid! I am finally ready to pay the cost to switch to another provider.

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Pro: None Con: Customer service, online services

I automatically got switched over to Centurylink from Qwest and the customer service immediately changed for the worse. They changed my contract without telling me and put me in a 3 year lease that I didn't sign up for with Qwest. The website is terrible, logging in to a website to make a payment has never been so difficult. Internet runs slow. Customer service reps have no desire to keep their customers by the way the talk to you. I spoke with a RANDY who was the worst customer service agent I have ever spoken with and made it clear I was making the right decision to terminate my plan. I paid an early termination of $520 to get out... that's how terrible it is.

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Pro: none Con: all

I recently got the CenturyLink(Denver Area) thinking it is cheaper when compared to Comcast. but i was Totally wrong with my decision. and i paid the price. they send stupid bills(got 130$ bill which needs to be 50$). when i try to contact the online support i got very bad responce. the online support people are not at all trained well and are no way helpful. dont go for CenturyLink Internet. its cheap and the service is also cheap.

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Pro: None Con: Slow, unreliable, overpriced CRAPOLA!

If you don't mind using your internet between the hours of 12:00a-11:00a {usually when at work or asleep} then go for it! Other than that, this oversubscribed network will have you wanting to pull your hair out! It doesn't matter WHAT plan you pay for, expect less than 1.00Mbps during peak hours. Unlike for me, if there is another provider use them! Just check out their FB page for more horror stories.

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Pro: Nothing Good.. BAD Con: Everything! ITS CHEAP = JUNK!

internet is bad and when the modem works it is extremely slow! The Value for the money is cheap because it doesn't run that fast and is no good.. When using the internet pages load slowly or don't load. This is a bad Internet Service Provider! AVOID THIS SERVICE.. Their getting money off you for bad service!

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Pro: none Con: slow slow slow

the net speed is fine if only used in the middle of the night. if you wanna use it during the day thou. expect slightly better than dial up speeds. nothin like waiting for every single web page to load. don't waste your time with centurylink. its cheap, but its cheap because its junk.

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Pro: FAST (when its working !?!!!) Con: PROBLEMS ALL THE TIME, YOU NAME IT

Well we haven't even had service for 2 weeks and WE ARE TOTALLY DONE w/ this company. Maybe one could say our expectations are TOO HIGH - such as CONTINUOUS NON STOP INTERNET ACCESS. Well it works great WHEN ITS WORKING. I have spent a good hour on the phone JUST TODAY and numerous calls NOT EVEN FOR THE SAME PROBLEMS. Several calls yesterday same thing. Maybe since this service has been installed there have been a few quiet days WHEN NOTHING HAPPENED (that is no calls to their customer service line) or maybe we just weren't using it much on these days. IF YOU WORK FROM HOME OR YOUR WORK DEPENDS ON GOOD INTERNET CONNECTION then might want to (((seriously))) go w/ SOME OTHER COMPANY. We used Cox for several years prior to getting an offer to try quest (30day money back guarantee, $50 visa gift card, no contracts, 29/mth at speed 7/2). The night this was installed i was on the line to customer service then everyday for several days after. They sent the same technician out to look at the system who found faulty wiring at the box (ok no problem - ITS FIXED !?!!????). Then every since one call after another for this or that. Believe me I AM NOT EXAGGERATING. In all fairness perhaps when they get all the kinks worked out then MAYBE IT WILL BE A GOOD SERVICE - assuming that your ancient phone lines in your house are still up to speed (or they will charge you to redo your lines) ours are fine so far atleast but as this continues that will probably be the next thing they say - our phone lines are whack! Just got off the phone w/ them and they said this time there was some problem ON THERE END w/ the connection to the server or some technical jargon and that the technician magically fixed it by pushing a panic button! I asked what his name was so we could be on a first name basis NEXT TIME I CALL - he didn't sound amused and said that THERE WONT BE A NEXT TIME because ITS FIXED. Ok lets see if this message i just took the time to type gets sent or if the signal stops working and it gets lost in cyberspace (sorry for the ramble but we are very dissatisfied w/ this service!) Until next time..................

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Pro: Good off peak Connection Con: Bad off peak speeds

Once I'd first ordered centurylink the installation was within a few days, excellent!! well it was....speeds in peak time are so slow almost unusable slow, avoid!!

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