AT&T User Reviews

Average Ratings 57 Reviews

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Pro: None

Con: Too many to count

they are horrible. The only reason they get one star is because this review won’t print without it. My service went out and there was nothing they could do, they had no clue my service was ever out since all the green lights were on!! I switched to Comcast and things are 100% better!

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Pro: No special wiring or connections to the house

Con: poor speed, noisy phone lines, service drops, expensive

I just received my first bill for DSL after the “introductory” $19.95 deal and at $66.00 it’s so far out of line it is truly laughable. A few days after DSL went live I started having problems with my phone service even with their supplied filters installed on all of my phone lines. Every time it rained, DSL dropout. For 12 months I had scratchy phone audio, and the few times service came to look at it the problems seemed to clear, that is until the next rain.

I don’t stream video or music as I have extensive DVD and CD collections so speed is not important, good thing too because at times the wait for a page to display was REALLY long.

I’m STUNNED to see so many 3 stars on reliability even though they complain about service dropping out.

At any rate, for $19 per month it’s usable for nearly $70 I can use my smart phone for most everything internet related I can even use it as a WiFi hotspot. Well I pulled the plug on their DSL and good riddance.

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Pro: none

Con: the whole pacckage

I have been limited to at&t dsl now in 2 rental home that included wifi. 2 hours apart and both are THE WORST, SLOW, CHOPPY service ever. Never use them. Just get over your beef with cable and use their net its 100 times better. At&t just ropes in old people who do not understand their bill is only 99 for the first year. But at&t does the same thing.

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Pro: the internet is working now

Con: required several visits to fix it

Be careful to see what you will have to pay for when signing up with AT&T. We switched to AT&T to get one gig of internet speed, also discussed no set up fee. When they came to install the speed was much worse then out previous provider (internet would keep searching and searching) so we complained next day. They came in to fix it as a “repair” and charged us $100 for it. How could they have a repair I am responsible for on a new set up?!?!? I called to complain and talk to several people – they claimed the charge was justified. I was never told I would be paying for “repair” so they explained that it is also called “instal charge” – ….”and since my set up documents DID NOT specify I WOULD NOT be paying for installation then they have a right to charge me for it !?!?!?…… “some customers manage to get it for free but I did not specify this so they should charge me” ?!?!?!?!? Makes no sense. What did I get myself into ?????

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Pro: Nothing I can think of

Con: Slow Speeds, Being ripped off

Been paying for 12MBPS U-Verse internet through AT&T for over two years now. Just had a tech come to the house and inform me that I would never reach those speeds for my area. My actual speed would be around 7.2MBPS and that I should call AT&T and demand that they credit my account for the inflated price. Thats over $120 of savings … If my internet hadn’t gone down, i would’ve continued to payed to inflated price for Who Knows How Long.

Bad business from AT&T and I am now looking to cancel the contract and get TWC.

Horrible.

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Pro: Sad to say but there isn't a 'Pro'

Con: I could write a book of 'Con'

If AT&T can’t service DSL technology well enough to satisfy customers why would anyone give them more money for U-Verse, Gigapower, Connected Car, etc. ? Not only are they incapable of managing the technology their business processes, across the whole range from service repair to billing, are consistently torturous. If they could harness their ineptitude for “good” they’d be a great company!

Here’s a question: if AT&T systems can recognize your number when you call, why do you have to repeat it for every handoff to another rep? It would seem to be something a technology company could handle to pass that to every screen in frint of every rep. Further, why do I have to provide my a count number every time? Why not detect my number on the inbound call, look me up and never ask me for tedious details over and over and over. If they can’t solve that they’ll never manage more complicated tech well.

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Pro: Basic Internet still cheapest

Con: NEVER get speeds paid for and LOTS of outages

Regardless of being cheapest in our area for basic DSL, we have NEVER received the speeds we pay for AND AT&T continually raises our monthly rate! I can’t stand this company, but do NOT want to go to Charter…eek!

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Pro: they take your money

Con: Don't give you shit!

Speed : If your lucky 5 to 10 Mbps
Support: Now this is a joke. they don’t know shit.
Reliability: Rely on them to take your money.
Value : The amount of money i paid they need to give me internet free for a year.

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Pro: Speed is good

Con: AGGRESSIVE BILLING AND FEES

Routinely charge up to $49 in extra fees, pre bill for the next month and change bill due dates in order to charge fees. Service is fine, billing is the WORST and is an attempt to increase the overall cost of the service significantly.

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Pro: absolutly nonthing good to say

Con: wost service I ever had

The pony express was faster. terrible internet speed, a problem every 3-4 months that requires either a tech to come out and them sending new equipment. Lied to on several occasions. wireless service was out for a week, was offered a $5 credit? what ? 5 bucks? gee thanks ATT.

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Pro: costamer survice was nice

Con: slowest internet i have ever had

DO NOT GET THIS INTERNET!
When i first got this internet the only problem i had with it was that when ever i left my house and came back i had to re enter the password for my phone to connect to the wifi and the wifi on my phone could hardly load instagam. Than the internet started crashing almost every day, which i could put up with for a wile. After a couple weeks of dealing with these proplems my internet started slowing down to the point where i could hardly load netflix. By this point i had given up on trying to reconnect my phone to the wifi becouse even if i did i couldnt load anything.

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Pro: NOTHING!!!

Con: Way to much money for speed

I have never been so dissatisfied with a company ever. First of all they give about 1.5mbs or so they say it winds up being more about .3mbs for the first 12 months the price is matched accordingly then recently they are trying to charge me 53 dollars for that speed… WHAT A JOKE! Not only is the speed terrible the internet is so unreliable at least 5 times a day my internet just randomly stops working saying DNS server is not responding, every single time I call them and complain about why I am paying so much and getting so little their only solution was to pay them even more money.. My advice to anyone searching for a provider is to avoid ATT all together unless you literally have no other options

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Pro: Fairly consistant service

Con: Billing dept. awful

My service is very slow but is relatively consistent without interruptions, for the most part. I have no alternative in my area. Billing, however, is a nightmare. I returned a piece of equipment which they lost. I had to track it down. Then they would not give me credit for it for almost 6 months. I was promised by the associate that the credit was applied only to have my service turned off several times. Then they charged me a $30 reconnect fee each time. Finally, last month, they credited the modem and reconnect charges. I will keep an eye on my bill, however, because you can’t trust anything they tell you over the phone. It’s like they are just there to sweet talk you but not actually have anything to do with the billing department. This is a major corporation run like a kintergarden.

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Pro: I have Internet

Con: It is PAINFULLY Slow.... Need UVerse in this area

OMG from Macon Ga….I know speed depends on how far you are from the TRUNK….but OMG this is painfully slow and they market this as Fast internet……… Waiting on UVerse High speed (not available here yet)I have had my last words with COX cable, $287 a month for whole home DVR that never worked and told them to get all of their crap out of my house. Funny, about 2 seconds after that heated conversation, I had no cable or internet and nor did they care to discuss it with a customer of 23 years. I need UVERSE (31220) if it’s any faster, but may have to bow back down to COX if UVerse doesn’t come to LWW in Macon soon,,,, I HATE COX CABLE>>>>>>>>>>

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Pro: N/A overshadowed by CONS

Con: Customer service/Billing Rip offs/False Charges

Every month for about 3 to 4 months, I have been hit with overdue charges. The first couple of months I have received calls from AT&T about my billing accound, and or disconnected internet service. I called in and they told me about overdue charges and the SPECIFIC amount that is due, cool, I paid and SENT IN that EXACT amount. Next month the exact same thing again, I call in and they hit me with yet ANOTHER overdue balance. I specifically paid the exact balance for the previous month and out of nowhere they charge for whatever the heck they say i owe on just for their benefits. I am canceling my membership, obviously they are rip offs and i would NOT recommend anyone to switch or go with AT&T ever. Horrible and outraged.

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Pro: Price

Con: Speed and reliability

The speed of AT&T internet is so slow. My husband couldn’t play the XBOX and I couldn’t be on the internet at the same time. AT&T couldn’t support it. You couldn’t watch videos without it buffering every few seconds, the video was never clear. We were told we couldn’t get anything faster because we didn’t live close enough to an AT&T office, even though we live less than a mile away from one. When I called to drop their service, it took almost a half an hour to do so because their computers were just that slow in uploading my information. So glad we cancelled.

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Pro: Customer service- when within the U.S.A.

Con: Constantly having problems with the connection

I just canceled AT&T U-verse today. I’ve never had so many problems with cable or internet!! Constantly being disconnected and having to contact or have techs sent out. I still use the wireless service successfully and will continue with that unless I begin to experience problems there too, but, as of now, I’m looking for a new internet and cable company!

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Pro: None

Con: Service

If you have more than a simple problem they blow you off they cancel appointments and say I’m sorry and say I’m sorry over and over

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Pro: dk yet

Con: poor customer service once they have you hooked.

I started using AT&T internet services last week.I talked to a man named Jonathan who was very charasmatic and very nice. He told me to call back once I got my bill and they can waive the installation fee…Awesome! I thought…Call today because I recieved my bill.I first tried to do the live chat and take care of it that way. Alex B. Says the system is down and he can not help me. So I call the customer service line on my account. A very rude man comes on the phone and informs me he does not see anything on my account and he is in Florida so he can not help me. I call the EXACT SAME NUMBER back again and a moderately nice lady comes on the phone. She tells me again there is no notation of Jonathan telling me that. She goes on to tell me she is going to have to send in the information for investigation. How do I know she is actually going to do her job? Am I going to have to talk to some one who matters any time I need something done???

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Pro: Nothing good about ATT

Con: Extremely Slow

Very Slow, I paid high price for this terrible service. I called the support and it always say “experiencing problem with the services in the area”.

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Pro: It wasn't Time Warner

Con: Breakdowns to frequent and service takes to long once they send someone

I had all 4 boxes replaced about 6 weeks ago because of an issue now they are offering the same fix because everything is down again

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Pro: Nothing

Con: Tricked out of money

Direct TV also said they have internet which was ATT who sent modem which connected to home phone which do not have do not want sent back and was charged 147.97 dollars for services not used. filed complain Better Business Bureau / http://www.ripoffreport.com now looking for more ways to report. ATT lost one class action law suit now time to start another

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Pro: weed

Con: sucks butt peepoo

generally awful company
i would rather allow hitler to host an ISP

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Pro: speed is what I pay for

Con: Bad customer service

I returned ATT’s old 1.5 years old gateway which I had leased for $100, it’s over 5 months and I am still waiting for my money back. Every time when I call, the standard answer is it will get credited with this month’s bill which never happened in 5 months. If you owe them, fine past due changes get added every second, but when they owe you their is no liability they show. I will surely move to others once contract ends.

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Pro: speed I get what I pay for

Con: Does not honor agreed price and billing

Without my consent they changed my plan from tv basic to 200 and started charging double pay. When I called and asked it, nobody has answer and their system is so badly designed none of the agents were able to roll it back to original plan.

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Pro: none

Con: everythimg

we need to start a class action lawsuit internet always drops customer service states towers are not preforming properly but no deduction in bill

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Pro: Internet is so-so

Con: Some customer service reps can't understand, no loyalty to current customers, price sucks royally, excessive wait times, very poor billing configuration, confusing to understand and taxed multiple times for the same thing.

The initial package is very low in quality and somewhat ok on price, always trying to over talk you when you call them, their voice prompts suck ass, outside the last young lady I talked to I believe her name was LaShaune(hope its spelt right) the other so called “customer service” reps barley could speak English and you can tell they work off of sales and don’t care about their loyal or longtime customers. They have 450 channels and probably 400 of them are not from this country or in English. Some of them are interesting but a majority are not. There needs to be a package of just American or USA channels with of corse the exception of one or two world news coverage for the people that don’t want or care about all the other stuff. And that doesn’t need to be ridiculous in price. One router for tv and net but get charged for 2 and taxed for 2.

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Pro: speed was whay they promised

Con: Kept jacking up my rates

Started out with 1.5 MB/s DSL a couple of years ago – ok for what I needed, email, Google Earth, etc. Rates went from about $15 to $40+ per month. It was connected to my phone bill and that’s another price gouging story. So I said enough of this.

Negative stars for value !

BTW – tried Earth “do you want fries with that” Link…1.5 MB/s barely better than dial up.

Switched to Suddenlink because everyone in my neighborhood was pleased- we’ll see…

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Pro: trying to think of one

Con: terrible customer service, lose service often

I’ve been a loyal AT&T DSL customer for a few years. I moved downstairs in the same building I have been in for 3 years and I get told that they can’t move my service to the new apartment because it isn’t available! This is in the same building mind you. The store downstairs has it, the apartment upstairs has it so why isn’t it available on the main floor?? Doesn’t make sense! Then to top it off they cut my service off without notice after having bill pay for 3 years. Do not go with this company. I’m planning on trying one of the other internet providers in my town.

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Pro: Works, few outages

Con: Slow, does not deliver speeds near what they advertise

Waiting for Google Fiber to arrive in my neighborhood, then so long ATT. I will miss my email address that I have had for years, but slow internet is worth keeping it.

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Pro: Soooo SLOW

Con: Internet speeds so slow

I can’t even use pages like nhl.com, msn.com, yahoo.com, or huffingtonpost.com due to the internet speeds being so slow. I’ve used their fix it tool and talked with them but they tell me that I am receiving the promised “up to” speeds. I am so aggravated! We are using the DSL because our power goes out a few times a year and we won’t be able to use the phone during those outages if we go to their U-Verse product.

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Pro: Provides sevice in my area

Con: Ripoff prices and speed

ATT’s only affordable plan for me was $34/mo for 6 mbps. Well I have speedtested repeatedly since the service was installed and have never ever ever seen 6 mbps. At most I have seen 5 mbps. After this first year the price will go up to $51, same speed. With wireless ac routers and wifi cards being sold as standard, I cant understand ATT’s slow speeds for the price.

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Pro: Good speed for the things I need

Con: Terrible service and etc.

I have been with AT&T for many years… I am a widow so went to a different phone service. My DSL 6.0 keeps cutting off as long as I’m on the phone… I’ll never go back to AT&T… So looking for a decent provider.

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Pro: Nothing

Con: Terrible service

We are going to be without home phone service and the internet for up to 4 days. Four telephone calls and four different stories. The latest story is that a cable was severed and all service to this zip code area is interrupted. This is in a major California city. They have no backup plan.

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Pro: Monthly price stays the same, doesn't jump up and down. Dry loop connection.

Con: Speed, Customer Service

My internet speed isn’t anywhere close to what I pay for. It’s a little bit faster than dial up, and I pay for the fastest speed where I live at. Customer service is constantly tell me a higher speed is available in my area. Every single technician that came out here told me that speed is not available in my area. Before AT&T took over Bellsouth I had very good reliable internet service as well as good customer service. If there was another DSL provider where I live I would gladly change providers.

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Pro: Like the whole house recorded DVR access

Con: Service keeps dropping and is down until tech comes

At least once a month, the whole system goes down, and that means, no phone, no TV, and no internet until the following day when a service technician comes out. Each time another excuse – bad lines somewhere in the neighborhood, you should now be good to go and no more problems. Yeah, right. Same problem every few weeks. Support over the phone is bad. They usually cannot help and then you have to wait until the next day to get a person out. They don’t care you have no home phone, etc.

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Pro: None

Con: Everything

Horrible

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Pro: none

Con: too slow

Everything is too slow and I am forever having to reboot the system or wait forever for a download on games or searches.

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Pro: Nothing I can think of.

Con: Speed drops frequently and stays low.

I have used few internet service providers so far, att was the best.. but for past few months, its a mess. I pay for 18 mbps, which I never get. When I complain, It reaches up to 12 mbps for couple of days then again back to under 6 mbps and on weekends it drops to <2 mbps. I again have to call up support and go thru this entire process every week or 2. I have a 1 yr contract, so I believe I have to suck it up.. waste of money and time.

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Pro: Nice logo

Con: Slow speed, intermittent connectivity, customer support lies

18 hours to download a six-minute video and that’s with the “new” fiber optics cable and a “Pro” account! Daily disconnections even with my new laptop. Hrumph!

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Pro: none

Con: never works

Feel like I am paying for service I am not getting. It is always blinking off so I can never finish an e-mail or work. Really slow and forget having more than one user. I am using my phone services just to write this because it doesn’t work right now. Looking for a new provider NOW.

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Pro: None

Con: Cannot use own equipment

AT&T U-verse TV & Internet is the worst service I have had. After two and a half months, I learned today that I am unable to use my own modem. On three separate occasions AT&T customer service representatives told me that there was absolutely no reason that I couldn’t use my own equipment. So I am now facing paying a termination fee because AT&T could not be honest upfront and tell me that I could not use my own equipment. Thank you, AT&T for lying to me on three separate occasions. Not only did you neglect to tell me I could not use my own equipment, but you actually told me the complete and absolute opposite of that. My experience has deterred me from ever being an AT&T customer again for the sole reason that I cannot fathom having to deal with them ever again; I absolutely hate AT&T.

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Pro: Fast and Consistent, Great Price

Con: Their Modem

There’s a local internet service in my community, and everyone uses them, so I signed up and after 3 weeks was able to cancel service (whole other story). I then learned Uverse internet was available as well (would have been nice to know this beforehand), and signed up.

Everything has been great so far. Service where I live is less than $30 a month for the 12 Megs down, and speeds are fairly steady at 11-12Mbps. Service did go down 1 evening (for the entire evening!) so I had to phone up, and found out it was an area outage. That’s pretty annoying, but has been the only hiccup so far.

They make you buy their modem (which is a cool 100 dollars or so) so I imagine most people are turned off by that, but considering service is so much cheaper than the alternative, it was worth it.

I game on my PS3 and stream music at the same time, and never seem to notice lag. I’ve spoken with a few other people using Uverse and they’ve not had the same experience (they’re too far from the service point?). I would say service is great so far. I’m expecting rates to eventually go up, but for now all is well.

Jason

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Pro: None

Con: 43.2 KBPS Download rate

UVerse is THE WORST internet service i have ever had! the price is 14.99 a month or so they say… I looked on the website to see what my speed was: 3MBPS max! all the other packages are ridiculously expensive for how slow they are. Get this; Max Turbo speed 63.00$ a month, Max Download Speed: 24MBPS. OH MY THAT’S AMAZING-not. on a side note, I called one of the many days the service was down and to my surprise I was on hold for a half-hour, then when i finally got to talk to someone he didn’t know what the hell i was talking about! he didn’t know the service was down, when he asked for my account number i had to repeat it almost 8 time to him, and worst of all I tried to see if i could upgrade my package, he didn’t know what a Megabit was! Do not- I repeat -DO NOT BUY THIS SERVICE!

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Pro: Speed, reliability, pricing

Con: No cons

Some of the other reviews here don’t de ATT any justice at all, so here is mine

I’ve been with ATT for almost 2 years now, and have also had experiences with the other major providers. In my opinion ATT far out-does them in quality and customer service.

The only time I’ve needed to use their customer support was about 6 months ago after a flood in my area. ATT sent a technician the morning after at my request and got the problem solved right away.

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Pro: Affordable & awesome amount of channels

Con: TV can affect internet speed

I cannot say anything bad about AT&T. The package I have is an amazing price for the services I get. The TV is great and has a huge number of channels available. The only problem as mentioned above is that sometimes the internet can slow down because it uses the bandwith.

I also LOVE the fact that I can also watch tv on my iPad with my AT&T app!!!

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Pro: Internet is good until you need 2 cancel

Con: Usuless customer service

Having been with AT&T for 5 years and was happy with the service but we had to cancel due to moving to an area it was not offered. When I spoke to them to cancel I was told i would get my deposit back. Great!

Then a few months down the line i recieved a bill for $200!! I phoned up and they said I wouldn’t get my deposit back, but they won’t charge me for the bill it was a mistake…. few days later the $200 is taken out of my account, when I called again they said it would take 30 days to be put back into my account!!!! Absolutely terrible service.

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Pro: none

Con: look below

internet was never below 14.95 like promised. modem i had to buy for $150. customer service is pathetic. been on hold for 27 min before i got some moron who couldn’t help me. internet network would crash at least once or twice a day for 5 min. i would never do business with these fools. no trust. don’t do any contract believe me not worth it. they signed me up with permission fro some fax program and my bill was $9 more every month had to call and go thru hell to cancel.

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Pro: Good Customer Service

Con: Slow speed, constant disconnections

The only decent thing about AT&T is that the customer service is decent. Other than that, I would NOT recommend using this ISP. We pay for high speed internet service but half the time, it feels like we are using dial up from all the unpredictable disconnections and the slow speed. The fact that they added a limit to their internet service (like 150 gb per month) does not help. Especially in family who heavily relies on uploading assignments for school and using netflix, and don’t even get me started on the amount of times it has cut off when I am trying to turn in homework. If I lived in an area that offered Comcast, I would drop AT&T in a heartbeat. Sucks to only be able to depend on them when they make having their service so nerve-wrecking!

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Pro: Non

Con: Bad Billing, Rip Off, Slow Internet

When I test the speed here I know I got rip from ATT. Only 5.44 Mbps while they said its 12 Mbps

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Pro: Good Service and Speed

Con: Does not honor agreed price & billing

AT&T wants $43.95 per month for their DSL service however advertises $19.95 for same service. They agreed to bill me $19.95. They have even confirmed that they agreed to $19.95 per month. It took an act of the “President’s Office” to get them to honor the price. Then “billing errors” started and they reneged on price. I’ll probably be switching to another carrier.

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Pro: cheap!

Con: dropped connections constant!!

hate AT&T! always, every few mins will have a dropped connection then have to restart browser and refresh! really really bad! contract or now, going back to Insight and fast!!!

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Pro: NON

Con: Bad Billing, Rip Off, Slow Internet

I Pay To Get At Least 15mbps but i only end up getting around 300kbps maximum.
I dont Like this internet provider

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Pro: It is better than AOL... Maybe

Con: Everything else

Constant dropped signal, painfully slow speed for a broadband connection. Nowhere near the claimed up/down speed. Customer support wait times are extensive. Reps try to be helpful, but generally don’t know much more other that “reboot your modem”. I’ve been in IT for 10+ years and have dealt with their issues on a professional level and personal. Stay away from all things AT&T.

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Pro: good

Con: tech's don't have full knowledge on sys

i am sure that U-VERSE is far better than TIME warner cable at irving,tx

i used to have very very bad connection with cable..ATT is better than cable in irving,tx

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Have just signed up to at&t dsl and I wish I hadn’t. the connection keeps dropping out sometimes for hours at a time and trying to get a decent response from the support team is a joke, I’m trying for an upgrade wish me luck!

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Pro: Fastest Provider

Con: Bad billing department

When I was looking to change my internet, tv and phone I discovered at&t uverse was available in my area. Is a great service and the fastest internet speeds I’ve had. However then they told us we would have a bandwith cap on our connection. Not only that but the billing department is a nightmare!

When our contract is up I think I will be looking elsewhere.

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